The Secret to Painless Public Record Requests

Public record transparency is more important than ever. Staff feel increased pressure for request fulfillment due to new reporting requirements and responsive public record types on police body cam footage, drone footage, and requests for “any-and-all” emails. How can local governments keep up? Just ask Durango, Colorado.

In this webinar you will see how Durango’s City Clerk’s office overcame staffing shortages and collaborated with the local police department to streamline public record request management citywide. Learn strategies and effective solutions you can incorporate in the public record requests process.

Key takeaways:

·         Common pain points that prompt a shift from manual PRR processes

·         Securing buy-in and collaborating with other departments to fulfill requests

·         Positive outcomes generated for residents and staff

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