Registration & Networking Breakfast

• AMERICAN PRINTING HOUSE FOR THE BLIND, Indoor Explorer App Demo

Opening Remarks

Opening Keynote

• MAYOR GREG FISCHER, Louisville

Session presented by our underwriter ServiceNow 

• BRETT BAIER, Senior Solution Consultant, ServiceNow

The Louisville Approach: Platforms for Citizen Engagement

• MICHAEL SCHNUERLE, Data Officer, Louisville Metro Government
• CHRIS SEIDT, Director of Information Technology, Louisville Metro Government
• GRACE SIMRALL, Chief of Civic Innovation, Louisville Metro Government
• MITCH HERCKIS, Senior Director of Programs, Route Fifty (Moderator)

Harnessing Technology for the State Customer Experience

• DOUG ROBINSON, Executive Director, National Association of State Chief Information Officers
• MITCH HERCKIS, Senior Director of Programs, Route Fifty

Closing Remarks