2023 Public Records Complexity Benchmark Report

Transparency in public records is more important than ever. New reporting requirements and responsive public record types are putting pressure on staff for fulfillment, including police body cam footage, drone footage, and requests for “any-and-all” emails. So, how are communities keeping up with demand while, in some cases, spending less time on records than they did pre-pandemic?

Read our complexity report to learn what successful public record request management looks like in 2023.

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