Building AI-powered interactions in the public sector with Amazon Connect

Public sector leaders face mounting pressure to use AI to improve service delivery while reducing costs. Yet only 38% feel prepared with a clear strategy, revealing a significant opportunity gap. By adopting AI-powered interactions, agencies can enhance self-service, support agents with real-time insights, and create connected, continuous constituent experiences—ultimately boosting efficiency, service quality, and operational effectiveness. Download the Amazon Connect eBook to learn more.

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