As in almost every industry and discipline, the COVID-19 pandemic hit state and local governments hard. Some employees lacked tools for telework and many call centers faced backlogs, to name only a few of the challenges governments across the country faced this year. It’s clear: having a resiliency strategy to enable continuity of operations and minimize disruption is key when delivering essential services to citizens and delivering on the mission. How can state and local governments develop long-term resilience, and what technologies and tools will they need? What can be done now to ensure organizations aren’t operating in silos? And what takeaways from past disasters can be applied to prevent disruptions in the face of future adversities?
In this session, Route Fifty sat down with state and local leaders and experts to discuss how to weather the storms through collaboration and preparation and keep agencies moving forward, no matter the circumstances.
