Emerging Tech
Raleigh turns to a digital twin to improve city safety and planning
The North Carolina city is leveraging digital twin technology to help inform traffic management and city planning decisions.
Management
Why people don’t demand data privacy – even as governments and corporations collect more personal information
COMMENTARY | How people talk about data privacy can overcome – or reinforce – their skepticism that things can change.
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Digital Government
Direct File won’t happen in 2026, IRS tells states
The free service that allowed taxpayers to file online directly with the IRS was used by hundreds of thousands of taxpayers in 2024 and 2025, who gave it high marks — although tax prep companies and Republicans have sought its end.
Sponsor Content
The future of public service delivery is personalized, accessible and connected
A single, connected entry point is turning slow, siloed services into seamless, resident-focused experiences.
Management
Expanding telehealth coverage and flexibility remains a priority for states, report says
Through broader telehealth policies, states can provide pathways for patients and providers to better leverage such resources, one expert says.
Emerging Tech
Phoenix plans digital twin to solve regional challenges
The Arizona region’s smart city consortium wants to bring together several towns and cities to explore how to potentially work on issues around traffic, development, climate and others.
Public Safety
Iowa State University researchers develop app to predict indoor heat waves
If fully launched, residents could have an app on their phones to accurately predict indoor temperature compared to outside, warn them if conditions are getting dangerous and point them toward assistance.
Artificial Intelligence
Work group calls for AI-enabled nonemergency phone system statewide to ease burden on 911
Maryland would become first state in nation to do so; Kagan says estimated cost could be $2.5 million for two years.
Artificial Intelligence
‘Game on’: LA ramps up tech ahead of major sporting events
The city is set to host the World Cup, Super Bowl, Olympics and Paralympics in the coming years, and it is looking to AI to help improve its services.
Management
DHS asked Texas to hand over driver’s license data for citizenship checks
It’s the latest step to pool confidential data that the Trump administration claims will help identify noncitizens on voter rolls and tighten immigration enforcement.
Artificial Intelligence
Students want schools to incorporate AI in learning but express some fears
Survey & panel find schools are lagging behind their students in using AI; HS kids worry about letting it think for them, being accused of plagiarism.
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Artificial Intelligence
California rolls out AI-powered ID verification for benefits
The state’s Employment Development Department now evaluates an applicant’s device and whether their IP address is domestic or foreign, all part of analyzing different signs of risk.
Sponsor Content
Innovating Government Services: AI-Driven Language Accessibility
Agencies are using AI-powered language translation with human oversight to enhance accessibility, accuracy, and efficiency while ensuring trust, security, and data privacy.
Digital Government
Baltimore is innovating its permitting system to revitalize housing
The city recently launched a service that automatically issues a permit for certain construction projects to help expedite the housing development process and reduce staff workloads.
Digital Government
Kansas looks to tech to modernize agency rulemaking
The state will use a cloud-based platform to draft, publish and take comments on regulations, having relied on paper since 1965.
Artificial Intelligence
OpenAI just cut a deal with California. Critics say it’s full of holes
OpenAI is converting to a for-profit and settling an investigation by California’s attorney general. Experts and advocates have concerns.
Digital Government
Inside the Secret Service hunt for skimmers as outdated SNAP cards let thieves steal millions
The government still uses 1970s-era technology to deliver SNAP, leaving beneficiaries vulnerable to transnational crime rings that have taken hundreds of millions of dollars in benefits in recent years.
Digital Government
Philadelphia turns to virtual calls to optimize building inspections
Through the camera lens of a mobile device, city staff can evaluate building conditions more closely and efficiently, one official says.
Workforce
CyberCorps talent pipeline buckles under Trump hiring freezes
The cornerstone program for training and placing student talent into government cybersecurity positions has been hobbled by recent federal employment logjams, jeopardizing workforce pipelines and leaving many recruits burdened by debt.
Artificial Intelligence
Tucson PD used border security money for controversial surveillance software
The AI-powered Cobwebs software, which is also used by ICE, monitors social media and locations.
Artificial Intelligence
The future workforce can’t wait: Why states must redefine student success now
COMMENTARY | Recent test results showed that our definition of success is not in sync with today’s economy. Schools must act to measure achievement in broader, different ways.
