Digital Government
How state and local governments are celebrating Digital Inclusion Week
Artificial intelligence is emerging as a critical pillar in governments’ efforts to improve digital equity, access and literacy among residents.
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Eliminate Manual Processes Route and Approve Invoices from Anywhere
Today’s finance teams carry a heavy burden, supporting everything from growth strategies to long-term planning – all while continuously delivering monthly and quarterly numbers and keeping cash flowing. But even as demands on finance departments grow, many still spend excessive time using paper, spreadsheets, and e-mails to process vendor invoices, approvals, and payments.
Utah tech leader reflects on his dual HR role and modernization
Brock Arnold manages both human resources and IT for Roosevelt in the northeast of the state, and took “antiquated” systems that reduced payroll from a three-day task to three hours.
Modern service delivery relies on trustworthy, responsible government, leaders say
Government tech leaders from Indiana and Washington, D.C., share insights on how they are improving government service delivery from responsible governance and resident feedback.
AI may soon be in more healthcare processes in Utah under new state agreements
The Utah Office of Artificial Intelligence Policy signed contracts with University of Utah Health, Intermountain Health and other companies to test tools and report back.
Centralization is an emerging digital identity trend for states, leaders say
While an enterprise approach to digital identity is gaining traction across the U.S., some experts also tout a hybrid or phased model.
IT investment needs sustainable relationship building and funding models, experts say
To gain credibility for funding IT projects, state chief information officers should focus on building trust with agencies and finding innovative funding streams, speakers said at this week’s NASCIO conference.
‘Trust issue’ means states will keep regulating privacy, lawmaker says
Opponents of state action have called for Congress to pass a national data privacy law, which has been unsuccessful so far. Residents are scared of tech and AI and want help, a Virginia delegate argued.
State unemployment system to get massive upgrades
To make those happen, the system in New York will be down for nine to 12 days starting Nov. 2.
Supreme Court OKs use of federal citizenship tool to vet voters, but midterm impact will be limited
The ruling is a victory for Trump’s efforts to give the federal government a larger role in election administration.
State efforts to fill the ‘void’ left by the federal Direct File are underway
Nearly a year after the free, government-backed tax filing service from the IRS ended, states are trying to replicate it or find other ways to make tax filing easier for residents.
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Modernizing Medicaid systems without disrupting care
COMMENTARY | State Medicaid IT directors should not try to replace their enterprise systems all in one project, but phase it in such a way to avoid issues.
Delaware’s proposed ‘AI company’ bill needs clearer accountability frameworks, experts say
The proposed legislation would take humans out of the loop and allow autonomous agents to conduct business operations as part of the state’s sandbox initiative.
Maryland gets nonprofit support to implement new work requirements
Code for America and other civic tech nonprofits are helping Maryland tackle tech, customer experience and workplace efficiency challenges to comply with new federal Medicaid rules.
Feds target school internet subsidies in ed-tech backlash even as Trump touts AI
Federal regulators are scrutinizing E-Rate school internet subsidies in the name of controlling screen time. School district leaders fear the fallout.
Pritzker establishes AI cabinet amid calls for greater regulation
The advisory group will explore new policies and ways to protect residents from harm.
New initiative looks to bring local government ‘to the 21st century’
The Harvard Kennedy School’s Digital Civic Infrastructure Initiative will look to support research, case studies and civic tech tools for local governments who want to enhance how they interact with and serve constituents.
BEAD’s job is both ‘easier’ and ‘harder’ amid funds release, research finds
States will soon be able to connect unserved locations, but several reports warned that a lot of hard work remains ahead to truly close the digital divide.
Why some residents with disabilities are losing Medicaid and SNAP before they apply
COMMENTARY | Government websites are littered with accessibility issues, and with a federal deadline looming, the time is right for them to catch up.
Before you buy an e-procurement system, count your paper
COMMENTARY | Governments keep funding procurement modernization without ever measuring the process it replaces. That's the main reason these programs disappoint.
AG unveils plan for how Mississippi will spend $189M Meta settlement
Lynn Fitch said over $18 million a year would be split between three state agencies on mental health, recreation and education spending.
