Two fixes, one lifeline: What Congress must do to strengthen 911 in every community
COMMENTARY | Legislation is on the table to improve the technology that call centers rely on, and better classify the workforce. The need for action is urgent.
REPORT: Text campaigns can help states increase public benefit participation
The results of a Maryland pilot program suggest that state agencies can increase benefit program participation through cross-enrollment by sending text alerts to residents.
REPORT: Agencies are getting better at communicating with the public, but progress remains
Agencies are increasingly leveraging audience engagement data to better communicate with residents, but how they use it is crucial to yielding the results they want, one expert says.
Public-facing AI tools could yield more efficiency gains for states, report says
States should not underestimate the time and cost savings that external artificial intelligence-based tools can generate for government agencies, one expert said.
A bill would explore making NH a ‘technology first’ state on disability. Here’s what that means.
The technology-first framework is designed to address a nationwide shortage of professional disability caregivers, commonly known as direct support professionals.
Getting privacy policy right in a competitive digital economy
COMMENTARY | Many states have already shown the path forward with common elements that protect consumers while at the same time not crushing small businesses with onerous compliance costs.
Fewer phones and more books — Utah governor commends new education laws
A bell-to-bell cellphone ban and an early literacy plan were among Spencer Cox’s priorities this year, while other new laws may help take students’ attention away from social media.
New Jersey uses data to improve population health
Two experts explain how the state links health-related datasets.
Treasury is creating a database with pandemic aid recipients’ sensitive information
Critics say the scope established in the agency’s systems of record notice “is an astonishing and dramatic departure from prior Treasury practice.”
Nonprofit playbook looks to help SNAP leaders manage payment error rates
States could end up paying millions more to support the Supplemental Nutrition Assistance Program due to incorrect payments next year.
Feds sue three states over prediction markets regulations
The Commodity Futures Trading Commission sued Arizona, Connecticut and Illinois for cracking down on the likes of Kalshi, Polymarket and others.
Inside the government website accessibility lobbying push
The proposed rule is under review and could be delayed or scrapped. Meanwhile, government leaders and disability advocates are meeting the feds ahead of the April deadline.
Experts call for proactive, tech-driven approach to fraud prevention
State programs have been under federal scrutiny in recent times, and leaders said this moment must be a time for looking ahead and learning for the future, rather than recriminations.
Data privacy emerges as a ‘core American value,’ expert says
As the federal government continues its fight to access state’s sensitive data on residents, a new report underscores Americans’ support for stronger data privacy guardrails and protections.
Trump signs executive order setting rules for mail-in voting and eligibility lists
The president has long disputed the mail-in voting process since his 2020 election run. The order is very likely to face legal challenges.
Social media companies must respond to search warrants within 72 hours under new Colorado law
Separate bill still under consideration would require compliance with search warrants within 24 hours.
Alaska sees efficiency gains after adopting a new child support system
By leveraging an off-the-shelf solution, Alaska was able to overhaul a decades-old case management platform within two years.
With federal changes coming to Medicaid, New Jersey pursues ways to keep people enrolled
Gov. Mikie Sherrill proposed more than $10 million to strengthen Medicaid’s enrollment system before January
No, your city doesn't need another dashboard
COMMENTARY | It's time to stop checking boxes with tech we don't use, and reset.
Your personal data might set your grocery prices. States aim to crack down.
Retailers are using surveillance pricing to set individualized amounts customers will pay.
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