2021: Response, Recovery and Resilience

Presented by ServiceNow

The Digital Citizen Podcast: Episode 1

As the COVID-19 crisis transformed the world around us — turning kitchen tables into home offices, classrooms and more — it demanded the transformation of our government services, as well. As state and local governments look out over the next few years, they will need to continue harnessing many of the digital processes that were put in place in 2020, both to continue responding to the crisis, distributing vaccines and information to constituents over the next year, and also to respond to a new mandate from citizens to digitize processes across the board. Moreover, it’s become clear that even as it becomes safe to return to offices, a completely in-office workforce may never exist again, requiring agencies to continue refining their digital strategies in order to cater to a hybrid workforce.

That's what we'll discuss in The Digital Citizen podcast, a 3-episode series. We’ll call on industry experts from ServiceNow to discuss what the next several years will look like for state and local government agencies and how they can adopt digital platforms that smoothly and effectively serve everyone across the government ecosystem — from constituents to staff to those who aren’t even online.

On our first episode, we're looking at response, recovery and resilience surrounding the COVID-19 pandemic. 

Today, local governments everywhere face the same challenge: How to deliver billions of vaccines to those that need them, quickly, efficiently, and with finite resources. To do so requires intense and precise workflow management. So, what tools and techniques can prove useful in the quest to vaccinate the U.S. population? How can they effectively connect workflows and information across organizations and systems to effectively distribute, track and monitor vaccine distribution? And, as agencies look out at the next normal, what other types of tools will they need to safely and effectively manage a hybrid workforce and a more digitally savvy constituent population?

Those are exactly the questions our host Constance Sayers, president of GovExec, will dig into with Chris Dilley, CTO for State and Local Government at ServiceNow and his colleague Tom Yeatts, Global Head of State, Local, and Regional Government Solutions.

Check out what they have to say by listening to the full episode below. Or download and subscribe on Apple PodcastsSpotify or SoundCloud to take The Digital Citizen with you on your favorite device.

This content was produced by Government Executive Media Group’s Studio 2G and made possible by our sponsor, ServiceNow. The editorial staff of GovExec was not involved in its preparation.

NEXT STORY: Video Conferencing and Collaboration Tools: Here to Stay for Governmennt

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