Crisis Management

Keep Calm and Tweet On: Using Social Media Effectively in a Pandemic

COMMENTARY | In the social media era, government has never faced a crisis like the Covid-19 pandemic. Here are the principles that communication officials should consider in order to effectively communicate via social during a crisis.

Conspiracy Theories Abound About the Coronavirus. How Officials Can Deal with Them.

During the protracted coronavirus crisis, conspiracy theories can develop staying power. Experts say clear communication is crucial to dispelling disinformation and combatting conspiracies.

Sectors and States Poised to See Worst Job Losses Highlighted in New Research

About one-in-five American workers were in industries last year that are now bearing the brunt of the economic downturn the coronavirus has caused, according to estimates in one report.

Speak Bluntly and Carry a Big Stick: Using Straight Talk As a Crisis Communication Tool

COMMENTARY | Governors and mayors are engaging in direct and honest messaging to motivate residents’ responses to the coronavirus pandemic.

How a Community Apologized for Failing to Stop a Predator

Police in Meridian Township, Michigan, dismissed a 2004 complaint against gymnastics doctor Larry Nassar, a decision that allowed him to continue abusing young women for a decade. Then they went public with their mistake.

How a Health Department Is Working to Contain a Measles Outbreak

When a case is suspected, public health employees launch an exhaustive investigative process that one official called "real gumshoe work."

‘Godzilla El Niño’ May Have Met Its Match in Los Angeles’ Crisis Mapping

The City of Angels is providing residents with location intelligence where they’re at—on their mobile devices using Google Maps.

Charleston Church Shootings Test ‘Dean of America’s Mayors’ in His Final Year in Office

Mayor Joe Riley cites the “extraordinary cooperation” of law enforcement. And now that a suspect is in custody, the “necessary process of the healing together” can begin.

What Mayors Can Do to Manage a Crisis of Ferguson Proportions

At their annual conference, African-American mayors are told that most cities lack effective crisis-management teams.