A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
The state’s Health Care Authority is looking to enhance its public assistance service delivery by streamlining residents’ access to program applications and call centers.
Government leaders embrace ‘any door’ service approach
Speakers at Route Fifty’s recent Innovation Spotlight said the public sector should learn to be more human focused in how it delivers services, an effort that shows long-term value for money.
To advance modernization strategically, clerks are key
COMMENTARY | A phased and deliberate approach to modernization can help agencies adopt digital platforms and integrated tools that can empower clerks to do more with less.
New Jersey uses AI as a tool to boost resident and staff experiences
A new report from the state highlights how AI is helping the state improve service delivery for residents for critical resources like food assistance and unemployment insurance.
Modernizing legacy systems without the burnout
COMMENTARY | The best government IT leaders implement change that is flexible and enduring, ensuring their teams and systems can adapt as the environment intensifies.
Kansas looks to tech to modernize agency rulemaking
The state will use a cloud-based platform to draft, publish and take comments on regulations, having relied on paper since 1965.
States’ IT modernization dreams run into budget realities
Federal funds have largely dried up, meaning state tech leaders are worried about how they will be able to afford to execute their strategies and wondering where more money can come from.
The end is near for Windows 10. Here’s how local and state government IT officials are preparing.
For government IT departments, it’s not an option to run fleets of computers sans the latest security tweaks, especially since they’re connected to a city’s most vital functions.
How tech is helping Atlanta take better care of its trash
The Georgia city is using a software solution that helps its waste management fleet operate more efficiently, reducing workloads for drivers and increasing vehicle efficiency.
How Maryland is approaching statewide IT modernization
The state released an IT master plan that aims to innovate how state employees approach emerging technologies and how services are delivered to residents.
Over-compliance and the new normal: How governments can modernize in the scrutiny era
COMMENTARY | As grantmakers contend with growing demands for federal compliance, transparency and fiscal integrity, the need for effective technology is greater than ever.
How ‘continuous innovation’ means more than just product launches
Speakers at Route Fifty’s recent Innovation Spotlight said governments should also modernize processes and lean on data to improve transparency and public trust.
Cruz introduces weather radio modernization bill with a new focus on flood communications
This comes after Sen. Ted Cruz, R-Texas, voted in favor of the spending megabill that rescinded funds for NOAA.
New tool aims to help state and local governments collaborate on benefits modernization
The federal government’s move to cut spending for public benefits could hinder state and local efforts to modernize them. A new resource aims to help agencies connect with like-minded organizations to continue their efforts.
Lawmakers introduce bill to digitize government permitting
Rep. Dusty Johnson, R-S.D., called the paper-based permitting process “an archaic waste of time.”
How prenegotiated, cooperative procurement helps drive innovation for governments
The Texas Department of Information Resources is leveraging state-level procurement negotiations to help deliver innovative solutions to local public safety organizations.
Budget worries prevent more IT modernization, survey says
State and local leaders want to modernize their legacy systems, but uncertainty over federal funding is stymieing their progress, an EY survey shared exclusively with Route Fifty found.
Governments should prioritize agility in IT projects, expert says
Monolithic IT modernizations, according to U.S. Digital Response’s Waldo Jaquith, can increase a government’s risk of an IT project failure that requires even more time and resources to amend.
Government transformation can succeed, if we stop setting projects up to fail
COMMENTARY | What three state projects can tell us about why major checkpoints in government transformation rarely work as intended.
The changing face of procurement
COMMENTARY | Even before the Department of Government Efficiency took hold, state-level contracting was ripe for innovation. A lot more work lies ahead to modernize it.
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