User Experience

Gov. Josh Shapiro wants you to text him

The Pennsylvania governor joins New Jersey Gov. Phil Murphy as trailblazers exploring direct text communications with constituents.

By Kim Lyons, Pennsylvania Capital-Star
September 15, 2023

How to unlock a better user experience for constituents

COMMENTARY | People today expect smarter, simpler customer service thanks to the likes of Apple, Amazon and Microsoft. States can deliver on that expectation by creating a single data source spanning all systems of record.

By Robert Knapp
September 13, 2023

How communities can navigate the tangled web of federal grants

Streamlined grants management and cross-sector partnerships can help governments with limited resources overcome barriers to accessing federal grants.

By Kaitlyn Levinson
August 31, 2023

How agency employees can help improve user experience

COMMENTARY | By leveraging nontechnical staff for automated testing, agencies can improve user experience and help residents gain the greatest benefit from digital government services.

By Ben Baldi
July 31, 2023

Your daily read on state and local government

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