User Experience

Gov. Josh Shapiro wants you to text him

The Pennsylvania governor joins New Jersey Gov. Phil Murphy as trailblazers exploring direct text communications with constituents.

How to unlock a better user experience for constituents

COMMENTARY | People today expect smarter, simpler customer service thanks to the likes of Apple, Amazon and Microsoft. States can deliver on that expectation by creating a single data source spanning all systems of record.

How communities can navigate the tangled web of federal grants

Streamlined grants management and cross-sector partnerships can help governments with limited resources overcome barriers to accessing federal grants.

How agency employees can help improve user experience

COMMENTARY | By leveraging nontechnical staff for automated testing, agencies can improve user experience and help residents gain the greatest benefit from digital government services.