Author Archive

Julia Rock

Customer Experience

Does anyone answer New York’s unemployment hotline?

One week in June, only a third of the people who called the Labor Department’s unemployment help line reached a real person.

Management

Could a $1,000 “baby bonus” help people afford to have children?

A New York state senator has floated the idea. Payments for newborns have reduced poverty elsewhere, but are a novel idea in the Empire State.