Artificial Intelligence
Majority of applicants say they’d use AI agent to navigate public benefits processes
A new survey from Salesforce found that 87% of respondents would use an AI agent. Many of the public feel interactions with government agencies can be challenging and leave behind billions of dollars in unclaimed benefits because of it.
City & State’s 2025 Digital Summit explores AI, vulnerabilities to cyberattacks
The event featured keynote remarks from Dru Rai, the state’s chief information officer and a fireside chat with New York City Chief Technology Officer Matt Fraser.
A new path to recovery: How AI can transform disaster response
COMMENTARY | With interagency data sharing, leadership, tested tools and data security, emerging tech like AI could help states and localities be better prepared for catastrophe.
Illinois lawmakers weigh new proposal to set guardrails around AI
As artificial intelligence continues to expand and students use AI-powered tools like ChatGPT or Google’s Gemini, state lawmakers are looking into a proposal that would require the Illinois State Board of Education to create guidance for educators on how to use AI in classrooms.
Inside industry’s wishlist for a new national AI strategy
Private sector companies and industry advocated highlight U.S. dominance, export controls and federal adoption as their biggest wants in a new national AI policy.
California has 30 new proposals to rein in AI. Trump could complicate them
President Donald Trump is taking a very different approach to AI than the Biden administration, and it could affect how California regulates artificial intelligence.
OpenAI anticipates rapid data center scaling thanks to Trump
OpenAI Chief Product Officer Kevin Weil said the company’s AI offerings will benefit from the Trump administration’s tech policy and industry infrastructure projects.
Oklahoma saves time, money by using AI to review procurement data
The state had come under fire for errors and a lack of oversight in some of its purchasing. A new tool has helped make employees more efficient, fix errors and provide oversight.
Loading Act’s author on New York’s AI agenda
A Q&A with state Sen. Kristen Gonzalez.
Data can help agencies get ahead of increasing health care costs amid funding uncertainty
States are turning to data to inform health care spending decisions. One expert says tech like artificial intelligence will play a large role in enhancing those decisions.
Virginia agency bets on AI to cut costs and keep state roads smooth
With road maintenance expenses up 68%, the Virginia Department of Transportation is turning to pilot programs to streamline decision-making.
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Michigan lawmakers consider bills to ban deepfake pornography
Authorities have noted the creation of deepfake sexually explicit images is growing, while at the same time extorting individuals with the threat of releasing sexually explicit materials is also on the rise.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify human’s work not replace it, one official says.
AI chatbots can cushion the high school counselor shortage — but are they bad for students?
The more students turn to chatbots, the fewer chances they have to develop real-life relationships that can lead to jobs and later success.
New Hampshire’s benefits program embraces AI amid modernization push
The state had already upgraded its systems before the COVID-19 pandemic, so it didn’t struggle as much with fraud. Now, it is looking to emerging tech to help adjudicate claims.
AI could aid public transit track inspections
A prototype between New York’s Metropolitan Transportation Authority and Google Public Sector spotted 92% of track defects that had been identified by human inspectors. Experts said there is more to come in this area.
Rhode Island House passes bill outlawing deepfake porn
Rhode Island’s House passes bill that would outlaw the creation and dissemination of pornography generated by artificial intelligence.
‘Science experimenting’ in a leading AI state
New York CIO Dru Rai said failing fast doesn’t need to be a bad thing as agencies experiment with new technologies.
Public-sector concerns over AI are lessening, survey says
Google Public Sector found that IT leaders in state and local government are less worried about training, privacy and security than before. A Google exec said that showed a growing understanding of the tech.
Federal lawmaker raises concerns over a proposed AI bill in Georgia
A bill aimed at preparing Georgia for the continuing proliferation of artificial intelligence did not get a committee vote Wednesday after a Georgia GOP Congressman put the kibosh on it, one official says.
New Jersey report warns stolen credentials remain top cyber threat
Bad actors are still looking to take advantage of phishing attacks to steal passwords, a recent report from the state’s Office of Homeland Security and Preparedness said.
