Louisiana becomes third state to pass app store accountability law
It follows Texas and Utah in passing legislation this year to mandate that app stores identify when users are minors and require parental consent before they download apps.
Civic tech leaders worry DOGE is ‘tarnishing’ its tools to improve government
USDS, the White House team DOGE took over in January, was a flagship civic tech organization. Six months later, civic tech is figuring out what’s next.
Government transformation can succeed, if we stop setting projects up to fail
COMMENTARY | What three state projects can tell us about why major checkpoints in government transformation rarely work as intended.
Report: Resident satisfaction with digital government has made strides, but progress remains
A new report suggests that governments can do a better job at leveraging customer experience feedback and data to better meet residents’ needs.
Parking tech can help cities generate revenue amid economic uncertainty
Efficient parking management can also help attract more people to downtown areas that are still recovering from the COVID-19 pandemic’s impacts, experts say.
Raleigh to launch self-service portal for residents
Officials in the North Carolina city say they want to simplify the way its 500,000 residents engage with its agencies through its “Ask Raleigh” customer experience center.
Doing less with less: Coping with federal cutbacks and fiscal uncertainty
COMMENTARY | Shrinking revenues and rising costs put state and local governments in a bind, especially as the federal government retreats. Strategic austerity might be the path forward.
Problem solved: How data makes cities more efficient, effective and attuned to AI
COMMENTARY | If the public sector wants to operate at peak performance, it must harness its data and deploy it across all its functions. Cities across the world are showing what is possible.
Minneapolis automates food permitting, removes ‘two-feet high’ paper stack
Having previously relied on handwritten permit applications and taking payment by phone, the city now uses cloud-based software to automate much of the process and make it more efficient.
Nevada turns to AI to speed up unemployment appeals
The state partnered with Google Public Sector on a system that analyzes appeals hearings against state and federal law to help adjudicators reach a decision. They say it’s made the process four times quicker.
The future of identity: Preparing for mobile driver licenses
COMMENTARY | The long-delayed implementation of REAL ID will help the U.S. play catch-up on efficiency, but identity verification in this country remains complex.
Building modern paid family and medical leave programs
COMMENTARY | How agile development, human-centered design and an API-first strategy drive success to ensure software always aligns with user needs.
These states have cracked the customer experience code
COMMENTARY | By implementing enterprise customer experience programs, New York and Maryland are improving service, lowering operating costs and building back trust with constituents.
Online age verification and the battle over biometrics
COMMENTARY | Lawmakers are experimenting with various ways to verify users’ ages and keep minors off websites with adult content. Using biometrics could represent a better path forward.
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
Pennsylvania is an efficiency north star, expert says
A permitting reform effort in Pennsylvania could serve as a model for other states looking to streamline operations and improve service delivery, according to a fellow at the Institute for Responsive Government.
New Jersey turns to Direct File to make tax filing easier for older adults
The Garden State is one of several that are now making retirees eligible for the federal Direct File program.
Mapping vulnerability in Arlington County, Virginia
Local leaders last month released the Community Vulnerability Index Map, which uses various data points to find vulnerable populations and inform where resources should be allocated.
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
EVs in Tennessee: Uncertainty abounds as Trump targets Biden-era electric vehicle funding
Tennessee investments in the electric vehicle sector face an uncertain future as President Donald Trump halts infrastructure spending.
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