Applying better services without another app
State and local governments are using Microsoft Dynamics CRM to achieve cost savings, streamline operations and transform the delivery of citizen services.
New York’s Other Costly and Long-Delayed Transportation Megaproject
Huzzah! The first phase of the expensive Second Avenue subway is open for business after a tortured 100-year history. But don’t overlook the even-more-expensive and delayed East Side Access project.
Cities explore environmental sensor networks
Baltimore and Lafayette, La., won $40,000 in seed money from the EPA for their plans to build systems to measure and manage environmental sensor data.
Fresno’s Formula to Spur Downtown Revitalization
In California’s Central Valley, financial incentives and the prospect of a future high-speed rail connection to the Bay Area are helping to drive development. But there’s some uncertainty, too.
If Cap-and-Trade Falters, What’s Next for California’s Bullet Train Funding?
A top high-speed rail official in the Golden State shares his thoughts on what could be a big stumbling block.
Is your agency missing out on hosted voice benefits?
When unified communications systems are hosted off-site in the cloud, agencies can achieve significant savings and boost worker productivity.
The Next Great American Streetlight Conversion
Chicago wants 270,000 fixtures around the city to be LEDs within four years.
A winning ticket: How virtual technicians can improve IT support
Advancements in virtual tech can reduce IT staff firefighting duties while delivering enhanced help-desk services to employees.
State and local IT spending to grow in 2017
The steady growth in state and local government IT spending will continue, as agencies look to replace legacy systems and protect against cyber threats, a recent report says.
After Water Contamination Crisis, Sighs of Relief in Corpus Christi
But there are a lot of questions about last week’s incident, involving an asphalt emulsifying agent, Indulin AA-86.
American Cities Are Becoming More Diverse—And More Segregated
Hispanic communities are getting more, not less, ghettoized in major metro areas.
Michigan IT’s Disaster Recovery Audit Isn’t as Bad as It Reads
The state’s Department of Technology, Management, and Budget began its own review before auditors released their findings and has already made improvements to data colocation and cloud security.
Calif. Regulators vs. Uber's New S.F. Deployment; Baltimore Mayor’s Hand-Delivered Letter to Trump
Also in our State and Local Daily Digest: Calif. Gov. Jerry Brown’s request of Obama before leaving office; a new Trump-inspired civics lesson in Maine school; and casino troubles ahead in South Bend.
Users not the only ones frustrated by balky apps
Far from being a simple annoyance, crashed or stalled applications can erode confidence in IT support and gnaw at an agency's mission.
Tax Measures Seen as Essential for Big Infrastructure Programs
Experts debate raising money from repatriation of offshore profits, tout importance of municipal bonds.
Route Fifty Roadmap: Raleigh’s New Union Station Starts to Take Shape
Incremental infrastructure improvements are laying the foundation for a bigger future in North Carolina’s capital city.
Amazon releases AI web services
AWS released three artificial-intelligence services that will allow developers to build conversational user experiences for web, mobile and connected-device apps.
Universities building California Policy Lab
A data warehouse of administrative information from state and local agencies will make it easier for policymakers to research issues from education and criminal justice to social services and labor.
Client-side encryption enables Gmail for state users
Maryland used Virtru Pro to ensure email is encrypted before it’s sent, making it compliant with requirements of the Health Insurance Portability and Accountability Act and Criminal Justice Information Services.
A Complex Portrait of Rural America
New Census data show that the real differences between the city and the country may not match up with popular perception.
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