Good customer experience starts with effective digital programs
Cloud-based CX platforms can integrate data from multiple sources to give government IT managers a single source of truth on the effectiveness of their services and programs.
States Look at Pulling Pension Investments From Russia
The state response to Russia's attack on Ukraine could affect hundreds of millions of dollars in some cases, but the sums are modest compared to overall public pension assets.
Data-driven strategy, culture drive better decisions
A high-level data strategy that flows down through the organization makes it easier to tie analysis to business decisions.
Governors Tighten IT Cybersecurity Amid Ukraine Attacks
A number of governors are calling on their states' IT departments to ensure critical infrastructure is protected.
States Likely to Resist CDC Proposal Easing Opioid Access
Forty states limit the number of days a painkiller prescription can last.
FEMA maps hugely underestimate US flood damage risk
Machine learning models predicted an additional 790,000 square miles of land at flood risk beyond what FEMA’s maps showed.
How the Rise of Remote Work Intersects With Digital Equity
COMMENTARY | Reliable broadband access is essential to the success of remote worker programs, from the mountains of West Virginia to the rural towns of Oregon.
White House Moves to Identify 'Disadvantaged' Communities in Line for Federal Funding Boost
The administration wants to steer more money to areas most in need and has released a draft of places that should get more help.
The States and Counties Taking Russian Vodka Off Liquor Store Shelves
Removing Russian-made products from government-run stores “is just the right thing to do,” one official said.
Governors tighten IT cybersecurity amid Ukraine attacks
Governors in Texas, Colorado, New York and North Carolina are calling on their IT departments to ensure critical infrastructure is protected.
Idaho and Oklahoma Expected To Be First States To Pass Texas-inspired Six-week Abortion Bans
Clinics say they are preparing for bans to take effect as early as April. Texas offers a preview of what might happen if those bills go into effect.
FEMA Maps Hugely Underestimate US Flood Damage Risk
Researchers have used artificial intelligence to predict where flood damage is likely to happen across that country.
City Leaders Back Biden in Controversy Over Infrastructure Spending
Local transportation officials praised the administration’s focus on how public works dollars could further environmental and social goals, despite pushback from state DOTs and Republicans.
The next frontier in cyberwar: Embedded devices
Mission-critical embedded systems are insufficiently protected, which gives bad actors ample incentive to invest their time, resources and innovation into compromising them.
How much damage could a Russian cyberattack do in the US?
Russian cyberwarriors can gain access and remain undetected for long periods in key systems in the U.S. as they did in 2020 when they gained access to SolarWinds software, which is used by many companies and government agencies to manage their computer networks.
Biden's Municipal Broadband Push Clashes With State Restrictions
The new infrastructure law says states can't exclude municipalities from broadband funds. But many block localities from operating internet networks. Will the Biden administration try to strongarm states into changing their policies?
Black Advocates Take Ownership of Ancestors’ History; Legislation Could Help
At least three states are considering bills to help protect African American cemeteries.
Commerce Issues States $277M in Grants to Build Out Broadband
Millions were dispersed across 12 states to develop stronger internet infrastructure, a key mission in the Biden administration agenda.
Blockchain takes root at Ginnie Mae
Distributed ledger technology is expected to improve data security, provenance and legal sufficiency by reducing the number of times information is handled by entities across the housing finance ecosystem.
The Strict Drunk Driving Law That Could Become a Model for Other States
A study found that Utah’s lower 0.05% blood alcohol level reduced traffic deaths but beverage industry critics say the law showed negligible results.
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