Modernization
From chaos to coordination: What true payment alignment looks like for cities in 2026
COMMENTARY | Staff currently spend hours reconciling payments from disparate systems. Having operational unity helps departments get on the same page.
Missouri Department of Social Services uses ServiceNow to boost citizen experience
A “very ugly” buildup of technical debt was getting in the way of the agency adequately serving citizens.
You can't manage what you can't see
COMMENTARY | Technology stacks don’t enable the inter-department collaboration needed to incorporate policy changes, serve constituents better.
Report: How state and local governments can build digital service teams for success
A recent report from the Beeck Center looks to help government leaders build digital service teams that have a lasting impact on online government experiences.
How Boston modernized its hiring infrastructure to attract talent
By reviewing user feedback and existing hiring requirements, the city was able to design a more streamlined and cost-effective hiring and onboarding system, local officials say.
How Mississippi’s revenue department optimized tech without cloud
The effort has not been without its challenges, but the agency responsible for taxes, software and alcohol now has “modularity and fungibility” to adapt.
Oklahoma city launches portal to help staff field and prioritize 911 calls
The web-based portal will eventually integrate with the city’s CAD system, helping to streamline response times and operations across the police, fire and emergency medical departments, one official says.
Pennsylvania has spent $1.4 million updating its voter registration system — but won’t provide progress reports
The state embarked on a project to update the antiquated SURE system last year. Officials hope to have the new version ready by 2027.
Nonprofit launches forum to help city leaders leverage AI effectively
The AI and Emerging Technology Forum will serve as a platform for local leaders to learn about and pilot new AI tools and use cases.
Report: How governments can partner with startups to deliver better services
Procedural roadblocks could prevent agencies from leveraging partnerships with startups that could otherwise help innovate critical government services, a new report says.
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5 ways state and local governments will operationalize AI in 2026
COMMENTARY | Why 2026 will be less about adopting AI and more about embedding it responsibly into the work government already does.
Alaska sees efficiency gains after adopting a new child support system
By leveraging an off-the-shelf solution, Alaska was able to overhaul a decades-old case management platform within two years.
Report: States are taking a cautious approach to agentic AI
The new phase of AI has piqued tech leaders’ interest, but a recent report indicates that they are still trying to understand the technology first.
Breaking down silos and building collaboration can boost government agencies
COMMENTARY | Having a strategic path forward, good partnerships with the private sector and a common purpose can all help departments better collaborate.
Strength in numbers: Nonprofit launches consortium to improve public health data and outcomes
The Association of State and Territorial Health Officials is launching a cross-sector data program to improve public health departments’ access to and quality of data.
Showcase honors state projects for ‘doing things differently’
Online government platform Apolitical joined two other bodies to celebrate public sector breakthroughs throughout the nation, including on AI, digital transformation, citizen engagement and emerging tech.
Transit agencies look to ‘rewire’ tech infrastructure
Speakers during last week’s Adobe Government Forum said they want to rely less on contractors and more on unified systems, while making the rider experience more efficient.
Public safety thrives on faster, more accurate data management, officials say
Public safety departments in Massachusetts are embracing a more innovative operations platform in order to boost their response times and data capabilities, officials say.
Maternal telehealth emerges as a priority for states via new federal program
Under the Rural Health Transformation Program, several states have dedicated a share of their funds to innovating and modernizing maternal health care delivery.
New Jersey’s innovation office first to be enshrined in state law
In his final weeks in office, Gov. Phil Murphy codified the state’s digital delivery team, which is now known as the New Jersey Innovation Authority.
