Modernization
Breaking down silos and building collaboration can boost government agencies
COMMENTARY | Having a strategic path forward, good partnerships with the private sector and a common purpose can all help departments better collaborate.
Strength in numbers: Nonprofit launches consortium to improve public health data and outcomes
The Association of State and Territorial Health Officials is launching a cross-sector data program to improve public health departments’ access to and quality of data.
Showcase honors state projects for ‘doing things differently’
Online government platform Apolitical joined two other bodies to celebrate public sector breakthroughs throughout the nation, including on AI, digital transformation, citizen engagement and emerging tech.
Transit agencies look to ‘rewire’ tech infrastructure
Speakers during last week’s Adobe Government Forum said they want to rely less on contractors and more on unified systems, while making the rider experience more efficient.
Public safety thrives on faster, more accurate data management, officials say
Public safety departments in Massachusetts are embracing a more innovative operations platform in order to boost their response times and data capabilities, officials say.
Maternal telehealth emerges as a priority for states via new federal program
Under the Rural Health Transformation Program, several states have dedicated a share of their funds to innovating and modernizing maternal health care delivery.
New Jersey’s innovation office first to be enshrined in state law
In his final weeks in office, Gov. Phil Murphy codified the state’s digital delivery team, which is now known as the New Jersey Innovation Authority.
What people really want from digital government services
COMMENTARY | Interactions with government happen at crucial moments in people’s lives, but can be dogged by confusing processes. Research shows they want simplicity.
Nevada’s HR modernization push sets the scene for future innovation
The state is looking to revamp how it approaches human resource and staff operations after upgrading a decades-old legacy system.
A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
The state’s Health Care Authority is looking to enhance its public assistance service delivery by streamlining residents’ access to program applications and call centers.
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Government leaders embrace ‘any door’ service approach
Speakers at Route Fifty’s recent Innovation Spotlight said the public sector should learn to be more human focused in how it delivers services, an effort that shows long-term value for money.
To advance modernization strategically, clerks are key
COMMENTARY | A phased and deliberate approach to modernization can help agencies adopt digital platforms and integrated tools that can empower clerks to do more with less.
New Jersey uses AI as a tool to boost resident and staff experiences
A new report from the state highlights how AI is helping the state improve service delivery for residents for critical resources like food assistance and unemployment insurance.
Modernizing legacy systems without the burnout
COMMENTARY | The best government IT leaders implement change that is flexible and enduring, ensuring their teams and systems can adapt as the environment intensifies.
Kansas looks to tech to modernize agency rulemaking
The state will use a cloud-based platform to draft, publish and take comments on regulations, having relied on paper since 1965.
States’ IT modernization dreams run into budget realities
Federal funds have largely dried up, meaning state tech leaders are worried about how they will be able to afford to execute their strategies and wondering where more money can come from.
The end is near for Windows 10. Here’s how local and state government IT officials are preparing.
For government IT departments, it’s not an option to run fleets of computers sans the latest security tweaks, especially since they’re connected to a city’s most vital functions.
How tech is helping Atlanta take better care of its trash
The Georgia city is using a software solution that helps its waste management fleet operate more efficiently, reducing workloads for drivers and increasing vehicle efficiency.
How Maryland is approaching statewide IT modernization
The state released an IT master plan that aims to innovate how state employees approach emerging technologies and how services are delivered to residents.
Over-compliance and the new normal: How governments can modernize in the scrutiny era
COMMENTARY | As grantmakers contend with growing demands for federal compliance, transparency and fiscal integrity, the need for effective technology is greater than ever.
