Report: Better customer experience can smooth states’ rollout of new federal benefit requirements
A new report indicates that improving customer experience for those interacting with their benefit systems can help alleviate some pressure on states looking to upgrade them ahead of new federal rules.
Human knowledge and feedback are key for building trustworthy digital services, experts say
By building public assistance systems around the human experience, agencies are more likely to save time and resources, experts say.
With federal penalties looming, Washington looks to curb food stamp payment errors
States that routinely overpay or underpay food stamp recipients could now lose hundreds of millions of dollars in federal funding.
How tech-assisted care coordination can help communities bounce back after severe storms
Care coordination platforms can assist government and other organizations to more efficiently respond to and plan for an increase in residents’ demand for social services amid natural disasters, a new report says.
Accessible identity verification and benefits enrollment is ‘more important than ever,’ expert says
Millions of Americans are at risk of losing coverage for public benefit programs, but a new report offers officials recommendations to make it easier for residents to enroll and access critical services.
How digital literacy can help combat food insecurity
A new study explores how digital literacy support could lead to residents making healthier food purchases online.
How one state strives to reduce the burden of benefits application for residents
Maryland residents have a new resource to digitally apply for multiple benefits programs, which one official says helps streamline the process and reduces in-person transactions.
Pennsylvania won’t share SNAP data with Trump Administration – for now
More than two million Pennsylvanians receive Supplemental Nutrition Assistance Program benefits.
State officials again refuse to release Kansans’ personal data to USDA
Kansas officials stood firm against a July 30 deadline set by the federal government to turn over personal data of SNAP recipients.
New tool aims to help state and local governments collaborate on benefits modernization
The federal government’s move to cut spending for public benefits could hinder state and local efforts to modernize them. A new resource aims to help agencies connect with like-minded organizations to continue their efforts.
Feds look at new way to get food stamp data from Washington and other states
The Trump administration is taking a new approach in its attempt to snatch personal data of food stamp recipients from states.
How one Ohio county uses tech to help residents navigate the benefits cliff
In Summit County, a centralized platform is helping social service workers better support people as they transition out of public assistance programs like Medicaid.
South Carolina takes its benefits call centers to the cloud
After “dismal” timeliness ratings, the state’s Department of Social Services modernized so its centers would be more reliable and use AI to help more quickly administer cases.
Vocational rehabilitation programs are in jeopardy — here's how digital wallets can help
COMMENTARY | Funding for individuals with disabilities seeking meaningful employment is under threat. Digital wallets can help track participant spending and reduce administrative burden.
Inside Illinois’ journey to build a centralized platform for child welfare services
A digital transformation among six child welfare agencies in Illinois is helping to break down silos and connect families with the mental and behavioral health services they need.
Missouri will hand over personal data of food aid recipients to feds
Missouri has agreed to abide by a request from the federal government to turn over personal data about anyone receiving food assistance, the state social services agency confirmed to The Independent Tuesday.
Feds cancel unemployment modernization grants for states
The grant dollars — which the Department of Labor has been doling out since Congress allocated funding for fraud and access work in 2021 — don’t align with department priorities anymore, the agency says.
Missouri upgrades system for public benefits program WIC to allow remote benefits loading
Missourians receiving federal food assistance for low-income women and children will face fewer administrative hurdles.
How states can prepare to leverage AI for benefits eligibility
As benefits application backlogs continue to mount, artificial intelligence could help ease the squeeze on already strained caseworkers, experts say.
Building modern paid family and medical leave programs
COMMENTARY | How agile development, human-centered design and an API-first strategy drive success to ensure software always aligns with user needs.
Do Not Sell My Personal Information
When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.
Manage Consent Preferences
Strictly Necessary Cookies - Always Active
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data, Targeting & Social Media Cookies
Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link
If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Functional Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Performance Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Social Media Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Targeting Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.