To advance modernization strategically, clerks are key
COMMENTARY | A phased and deliberate approach to modernization can help agencies adopt digital platforms and integrated tools that can empower clerks to do more with less.
Why people don’t demand data privacy – even as governments and corporations collect more personal information
COMMENTARY | How people talk about data privacy can overcome – or reinforce – their skepticism that things can change.
Human knowledge and feedback are key for building trustworthy digital services, experts say
By building public assistance systems around the human experience, agencies are more likely to save time and resources, experts say.
Building digital trust: An opportunity for local governments amid uncertainty
COMMENTARY | Budget discussions should spark important conversations among local leaders, who can experiment with new trust-building tools and strategies.
Quality digital solutions can build public trust, report finds
Digital services that are transparent and informative can help build residents’ trust in their local governments, a new report from CivicPlus says.
Trump’s executive order: Work on new voting system guidelines is already in motion
Election officials worry about the cost of new rules — and the impact on public faith.
Declining public trust in AI is a national-security problem
Could AI firms’ efforts to serve the government help reverse the trend?
AI can help increase language inclusivity for governments, but risks remain
While the tech can help expand service access to non-English speakers, one expert says humans should have the final say when it comes to translating government communications, especially in high-stakes situations.
Why we fall for fake health information – and how it spreads faster than facts
COMMENTARY | If the health content you see on social media sounds too good to be true, it’s very likely false – but there are ways to check it out before sharing.
A top state official used AI to draft public policy. The AI hallucinated.
False citations in a policy document from Alaska's education commissioner show how AI misinformation can influence state policy.
Local news is crucial to governance, and it’s hurting
COMMENTARY | Public officials need to support it any way they can. It’s good for their communities, and it's good for them.
Sunshine Week brings attention to state efforts to overhaul open records laws
As technology renders decades-old open records policies obsolete, states look to overhaul them. It is pitting government officials against good-government groups and reporters.
Trust in government, and opportunities to rebuild it
Confidence in state and local government may have been waning in recent years, but there are ways communities can help to bolster their resident’s faith in them.
How trusted are state and local governments?
Confidence in lower levels of government may be better than in the federal government, but it’s still not nearly good enough. And that stands in the way of state and local leaders’ ability to get things done.
Oregon's experiment in drug decriminalization failed. Advocates blame the state's political leadership.
Just over three years since Oregon voters passed Ballot Measure 110, elected officials want to repeal key elements, blaming the law for open drug use and soaring overdoses. But it’s their own hands-off approach that isn’t working, advocates say.
Election leaders debut new standards of conduct, aim to build trust ahead of key races
The standards call for better communication and more transparency. Secretaries of state and other election administrators on hand for the announcement also detailed the challenges they are facing leading up the November general election.
Voters don’t always have final say—state legislatures and governors are increasingly undermining ballot measures that win
COMMENTARY | Election year 2024 will see citizen initiatives on the ballot across the country, some focused on abortion rights. But there’s a growing trend of lawmakers altering initiatives after they have passed.
How to craft fair, transparent data-sharing agreements
Effective decision making often requires a complex process of gathering data from different sources. A new framework for data-sharing agreements streamlines the process.
Expungement backlogs swamp courts
Thousands of new expungement applications are causing months-long backlogs in jurisdictions with manual and paper-based processing. Automation can help.
What does a resilient city look like?
In many cities, resilience is more than climate-ready infrastructure and disaster relief. It’s a tool for building trust in local government, connecting neighbors and uplifting vulnerable communities.
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