Los Angeles turns to AI to give public benefits enrollment a boost
A chatbot tool launched in Los Angeles County looks to help case workers more quickly and efficiently get vulnerable residents linked to social services.
Ending Direct File could have downstream impacts for states, experts worry
Without the free, government-backed tax filing service, state agencies could see their modernization and efficiency gains unraveled, those experts say.
How local governments are keeping AI under control
In the absence of national legislation, such governments are increasingly adopting AI governance policies and practices on their own, one expert says.
Schools turn to VR to develop a ‘future-ready’ neurodivergent workforce
The tech can help neurodiverse students prepare for entering the workforce amid government programs aimed at fostering more inclusive workplaces, experts say.
New Jersey taps the private sector to facilitate AI innovation and talent
Under two new programs, the state aims to leverage the private sector to help advance its goal of leading in artificial technology innovation.
Law enforcement taps drones to improve response times and safety
By allowing drone operators to listen in on 911 calls in real time, a Georgia police department aims to enhance public safety operations.
Michigan turns to AI to spruce up its workforce development efforts
The Economic Development Corporation is leveraging artificial intelligence to match job seekers with vacant positions across the state.
State and local governments continue fight drug epidemic with tech
From at-home devices to federal lab testing, state and local officials are finding new ways to leverage tech to curb drug overdoses in their communities.
Call centers continue to field AI-generated 911 calls
Some personal and home devices can automatically call 911 when they detect potentially unsafe conditions. For dispatchers, leveraging tech could be key to handling a rise in those alerts.
Texas school district sees efficiency gains with e-procurement
At a time when shrinking budgets are impacting school closures in the state, the Arlington Independent School District has turned to tech to better manage spending.
Cuts to federal health agency raise concerns about state and local impacts
The staff and budget cuts at the federal level will hamper state and local health departments’ capacity to juggle public health needs like disease surveillance and data modernization, experts say.
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
Pennsylvania is an efficiency north star, expert says
A permitting reform effort in Pennsylvania could serve as a model for other states looking to streamline operations and improve service delivery, according to a fellow at the Institute for Responsive Government.
Virtual reality helps incarcerated people practice reentry to society in California
By enabling incarcerated individuals to practice their life and personal skills in virtual reality simulations, officials hope to help them succeed in society and reduce recidivism.
New Jersey turns to Direct File to make tax filing easier for older adults
The Garden State is one of several that are now making retirees eligible for the federal Direct File program.
Data can help agencies get ahead of increasing health care costs amid funding uncertainty
States are turning to data to inform health care spending decisions. One expert says tech like artificial intelligence will play a large role in enhancing those decisions.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
States face an elevated risk of tax fraud due to data breaches, report says
Tech and data aren’t the only tools governments have to detect and mitigate fraud, one expert said.
Rural Pennsylvania increases resident satisfaction with public transit modernization
One Pennsylvania transit agency hopes to be a guiding light for rural communities looking to embark on modernization journeys.
Nation’s capitol taps data, tech to better serve homeless population
In Washington, D.C., a modernization push is helping homeless shelters and other stakeholders link individuals to emergency shelters more efficiently.
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