Raleigh turns to a digital twin to improve city safety and planning
The North Carolina city is leveraging digital twin technology to help inform traffic management and city planning decisions.
Expanding telehealth coverage and flexibility remains a priority for states, report says
Through broader telehealth policies, states can provide pathways for patients and providers to better leverage such resources, one expert says.
Baltimore is innovating its permitting system to revitalize housing
The city recently launched a service that automatically issues a permit for certain construction projects to help expedite the housing development process and reduce staff workloads.
Philadelphia turns to virtual calls to optimize building inspections
Through the camera lens of a mobile device, city staff can evaluate building conditions more closely and efficiently, one official says.
How a better data framework is helping Illinois improve workforce development
The Illinois Department of Employment Security’s framework is helping officials and other stakeholders better understand trends in unemployment data.
Report: Better customer experience can smooth states’ rollout of new federal benefit requirements
A new report indicates that improving customer experience for those interacting with their benefit systems can help alleviate some pressure on states looking to upgrade them ahead of new federal rules.
Human knowledge and feedback are key for building trustworthy digital services, experts say
By building public assistance systems around the human experience, agencies are more likely to save time and resources, experts say.
One county uses wearables to protect its growing aging population
Like many U.S. communities, Los Angeles County’s older adult population is booming. Wearable tech could help address those people’s increasing health needs and safety concerns.
Report: How to protect public sector workers against AI’s rise in government
A new report points to how governments and unions can work together to ensure AI is rolled out responsibly and effectively among staff.
Boston invests in curb management tech to improve resident satisfaction
A new digital payment infrastructure for curb management is helping the city better meet residents’ needs.
New Jersey offers guidance for building generative AI tools
One Garden State official hopes the gathered insights can benefit other public sector professionals.
How centralized design systems help build trust in digital services
A new resource from the Beeck Center highlights how states can improve online experiences for residents by creating a standard design system for agencies to follow.
Connecticut city turns to AI to increase trust in local government amid immigration enforcement
Hartford officials hope that real-time and AI-enabled translation services will enable non-English speakers to continue engaging with government services.
A Florida ‘library without books’ looks to expand one county’s tech workforce
In Osceola County, a tech library will offer residents services and tools to develop their digital skills, improving accessibility and equity in the community, one official says.
Change management remains central to local government modernization
A Missouri city has seen financial and staff capacity gains after modernizing its hiring system. One expert says the key to their success was prioritizing change management among staff.
State data officers call for better funding and more clarity
New survey findings indicate that the role of state chief data officers is growing across the nation, but these individuals need adequate policy and financial backing to get work done.
State leaders can shape responsible AI use in schools, report finds
Two states made recent strides to go beyond suggesting safe AI policies for schools by requiring them to develop their own policies and training programs.
GIS data helps California utility prepare for increasing wildfire threats
In southern California, where water can be hard to come by, one utility is increasingly relying on GIS data to proactively prepare critical resources to combat wildfires.
How local governments can prepare for and maintain AI success
Strategic partnerships, thoughtful procurement and progress monitoring are valuable levers for local governments to deploy AI solutions in their communities, officials say.
Inside Iowa’s data solutions looking to reduce recidivism and improve prison management
Timely data insights are helping Iowa’s Department of Corrections target facilities that need extra support to manage and release incarcerated individuals successfully.
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