The silent crisis in government customer experience: When digital gains don’t reach the people
COMMENTARY | Despite major tech investments, over half of U.S. states saw their customer experience scores fall in 2025.
Texts to 988 hotline must now be georouted to local crisis centers
The Federal Communications Commission approved rules requiring wireless providers to route texts to the mental health line based on their origin, rather than area code.
Pittsburgh AI czar says Steel City, Keystone State uniquely positioned for AI robotics growth
Next month, the city will host the AI Horizons Pittsburgh summit, where industry and government leaders will discuss how to help Pennsylvania capitalize on strengths that are attractive to the physical AI industry.
Training city staff on AI now can lead to better service delivery later, leaders say
In California, the city of San Jose is building its workers’ AI and data skills, which officials say can improve service delivery to residents.
Birmingham looks to write new chapter as a tech hub
Alabama’s “Magic City” often evokes images of heavy industry, or the nation’s difficult past. A coalition of businesses, political leaders and others are looking to turn it into a technology leader.
North Dakota version of DOGE to take a slower approach to cost savings
North Dakota’s version of DOGE is poised to begin work this week, but members say it won’t be just like the federal government version that inspired it.
New tool aims to help state and local governments collaborate on benefits modernization
The federal government’s move to cut spending for public benefits could hinder state and local efforts to modernize them. A new resource aims to help agencies connect with like-minded organizations to continue their efforts.
BEAD critic Arielle Roth confirmed to lead NTIA
Roth will oversee the $42 billion federal program, having previously criticized it for pushing a “woke social agenda.”
States pass privacy laws to protect brain data collected by devices
California, Colorado and Montana have passed neural data privacy laws meant to prevent the exploitation of brain information collected by consumer products.
The key to improving SNAP delivery is data
COMMENTARY | Data sharing can help identify potentially eligible individuals, ease the income verification process and even reduce fraud.
Virginia Lottery looks to AI to improve gamers’ experience
After a bumper 2024 and alongside his role as sports betting regulator, Virginia Lottery Executive Director Khalid Jones has taken inspiration from Candy Crush and other apps as he plans for the future.
Kentucky school district enters social media consent decree after blocking critic
‘School choice evangelist’ had decried Pulaski Schools’ posts against Amendment 2.
Lawmakers introduce bill to digitize government permitting
Rep. Dusty Johnson, R-S.D., called the paper-based permitting process “an archaic waste of time.”
How one state overcomes barriers to better share public health data
Massachusetts’ data warehouse allows agencies to collaborate and address pressing health issues.
Transit leaders look to efficient, tech-driven future
Amid funding uncertainty, speakers during the GovExec Efficiency Summit said tech could help with predictive maintenance and making the trains run smoother. A lot of work lies ahead.
Forensic crime labs are buckling as new technology increases demand
A major federal funding cut could make labs’ struggles worse.
‘Uncertainty’ swirls around federal funding cuts’ state and local impact
State and local tech leaders said during a webinar the impacts may not be truly felt until the end of this year. They said governments cannot just “hunker down,” but must prioritize where to spend.
NYPD Bypassed Facial Recognition Ban to ID Pro-Palestinian Student Protester
Barred from using Clearview AI, NYC police relied on a marshal in the fire department to run a search that turned up photos of the student at his high school graduation.
Better broadband needs better data collection, report says
A new report from The Pew Charitable Trusts said the federal government has made progress, but BEAD and other programs could still struggle to achieve their goals.
Pierce County, Washington violated state law by diverting millions in tax revenue meant to improve 911 calls, state audit finds
Officials repeatedly ignored guidance regarding their $4.5 million purchase to boost law enforcement radio connection at a government building in Tacoma, jeopardizing federal funding.
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