Quality digital solutions can build public trust, report finds
Digital services that are transparent and informative can help build residents’ trust in their local governments, a new report from CivicPlus says.
Over-compliance and the new normal: How governments can modernize in the scrutiny era
COMMENTARY | As grantmakers contend with growing demands for federal compliance, transparency and fiscal integrity, the need for effective technology is greater than ever.
Should Lyft and Uber charge more if your battery is low? California may soon ban that
California lawmakers are backing a bill to ban rideshare services from using customers' information like a cellphone’s battery life, model and geolocation data to set different prices.
NIST releases final digital identity guidelines after years of drafts
The new guidelines remove mentions of equity that NIST had included in previous draft updates.
Machine malfunctions rarely get in the way of voting, Pennsylvania reports show
Counties with traveling technicians can get problems at polling sites fixed quickly.
How one state strives to reduce the burden of benefits application for residents
Maryland residents have a new resource to digitally apply for multiple benefits programs, which one official says helps streamline the process and reduces in-person transactions.
How ‘continuous innovation’ means more than just product launches
Speakers at Route Fifty’s recent Innovation Spotlight said governments should also modernize processes and lean on data to improve transparency and public trust.
Cities turn to tech to make curb ramps ADA-accessible
Localities must install or regrade their curb ramps when roads are changed, and they are using aerial photography, geospatial data and AI to help.
To connect residents with nature, one Georgia town is turning to tech
The town of Sandy Springs is embracing birdwatching as a way to encourage its residents to spend more time outside and engage with nature.
Senator reintroduces AI bill to regulate financial services industry
U.S. Sen. Mike Rounds reintroduced legislation he said would create “a safe space for experimentation” for AI companies.
North Dakota’s ‘aviation spirit’ lives on through drones
The state used drones to examine damage from last month’s severe storms and is experimenting with delivery as a way to make life easier for its rural residents and military bases.
The silent crisis in government customer experience: When digital gains don’t reach the people
COMMENTARY | Despite major tech investments, over half of U.S. states saw their customer experience scores fall in 2025.
Texts to 988 hotline must now be georouted to local crisis centers
The Federal Communications Commission approved rules requiring wireless providers to route texts to the mental health line based on their origin, rather than area code.
Pittsburgh AI czar says Steel City, Keystone State uniquely positioned for AI robotics growth
Next month, the city will host the AI Horizons Pittsburgh summit, where industry and government leaders will discuss how to help Pennsylvania capitalize on strengths that are attractive to the physical AI industry.
Training city staff on AI now can lead to better service delivery later, leaders say
In California, the city of San Jose is building its workers’ AI and data skills, which officials say can improve service delivery to residents.
Birmingham looks to write new chapter as a tech hub
Alabama’s “Magic City” often evokes images of heavy industry, or the nation’s difficult past. A coalition of businesses, political leaders and others are looking to turn it into a technology leader.
North Dakota version of DOGE to take a slower approach to cost savings
North Dakota’s version of DOGE is poised to begin work this week, but members say it won’t be just like the federal government version that inspired it.
New tool aims to help state and local governments collaborate on benefits modernization
The federal government’s move to cut spending for public benefits could hinder state and local efforts to modernize them. A new resource aims to help agencies connect with like-minded organizations to continue their efforts.
BEAD critic Arielle Roth confirmed to lead NTIA
Roth will oversee the $42 billion federal program, having previously criticized it for pushing a “woke social agenda.”
States pass privacy laws to protect brain data collected by devices
California, Colorado and Montana have passed neural data privacy laws meant to prevent the exploitation of brain information collected by consumer products.
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