CRM for citizens
When the Transportation Department's National Highway Traffic Safety Administration wanted to improve citizen interactions with the agency, it turned to customer relationship management.
Forman pushes House to meet e-gov fund request
The Bush administration is applying a full-court press to the House to authorize its request for a $45 million e-government fund. Mark Forman, the Office of Management and Budget's associate director for IT and e-government, yesterday told lawmakers that the fund was 'critical to achieving the promise of e-government.'
GAO upholds Navy contract decision
The General Accounting Office has upheld a Navy decision to hire Northrop Grumman Corp. to design the $2.9 billion DD(X) networked warships program.
Corps unifies PC management
The Marine Corps is using PC management software to make sure its 70,000 servers and desktop and notebook PCs worldwide are headed to the same destination'the Navy-Marine Corps Intranet.
Homeland Security Department must hit the ground running, Cooper says
The Bush administration seeks to launch the proposed Homeland Security Department with significant IT capabilities, a senior administration official said. Steve Cooper, CIO of the Homeland Security Office, told IT executives yesterday that his office is preparing for the possibility of providing the department with systems it can use from its first day.
Navy, EDS re-evaluate service-level contracts
Navy-Marine Corps Intranet officials are making changes to service-level agreements to improve the way they measure contractor Electronic Data Systems Corp.'s performance.
Dell speeds up two of its server lines
Dell Computer Corp. has upgraded its server line with the PowerEdge 600SC, which replaces the 500SC, and the PowerEdge 2600, replacing the 2500.
Unisys debuts storage management in a box
Storage Sentinel, a storage management bundle from Unisys Corp., includes storage virtualization software, controllers, switches and a RAID hardware cabinet.
@Info Policy: NARA makes another half-hearted attempt at policy
The National Archives and Records Administration wants to redesign federal records management. What's in it for the records managers and IT folks trying to figure out how to deal with preservation issues? I'll come back to that question in a minute, but don't set your hopes too high.
IM-Age apps audit instant messages
IM-Age Software Inc. of Houston can monitor and secure instant messages for business use.
Cyber Eye: A digital Pearl Harbor might not be so easy
For several years, federal officials have raised the specter of a digital Pearl Harbor'a sneak attack on the nation's critical infrastructures'to push for better computer security.
Speaking medicine
For 16 years, the National Library of Medicine has been trying to solve the biggest interface problem between computers and medicine: vocabulary.
Editorial Cartoon
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By the numbers
America's founders thought a decennial census was so important that they mandated it in the second section of the first article of the Constitution. Since 1790, the task of tabulating census returns has driven developments in data processing, including the introduction of Herman Hollerith's punch card in the 1890 census.
OMB-centric world
At the recent Interagency Resources Management Conference in Hershey, Pa., a reader said that GCN's coverage of the Office of Management and Budget had intensified noticeably in the past year.
Product reliability makes the IT choice easy
Here's why a network administrator at Eglin Air Force Base in Florida wants the IT products he buys to be reliable: 'It makes my job easier.'
Security, privacy a delicate mix
John Sabo, Computer Associates International Inc.'s business manager for security, privacy and trust initiatives, came to the private sector from the Social Security Administration, where he was director of the electronic services staff.
System helps FAA see skies more clearly
Federal Aviation Administration meteorologists and air traffic supervisors now have access to accurate weather data that helps them plan airline flight paths hours in advance.
Next year, tax forms will talk
In the next filing season, about 50 tax forms will talk to disabled users.
NIH is ready to build a clinical info system
The National Institutes of Health has awarded a six-year, $32 million contract to Computer Sciences Corp. to develop the Clinical Research Information System.
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