Change management remains central to local government modernization
A Missouri city has seen financial and staff capacity gains after modernizing its hiring system. One expert says the key to their success was prioritizing change management among staff.
Newsom just vetoed a bill to regulate license plate readers — even as fresh evidence of misuse emerges
The measure would have required regular purges of license plate databases and regularly audited how automated readers are used.
Ohio schools turn to e-procurement amid education budget cuts
Digital procurement solutions are helping one Ohio school district purchase supplies with greater accuracy and efficiency amid statewide budget cuts.
Tech is changing the government procurement landscape, report says
Governments are exploring digital solutions to improve the procurement process, and, ultimately, the tech products they purchase, a new report says.
With AI, more efficient mailrooms help state agencies meet their mission faster
COMMENTARY | By applying AI-powered intelligent document processing to specific mailroom workstreams, government agencies can glean and apply best practices not only to their mailroom operations.
Pittsburgh AI czar says Steel City, Keystone State uniquely positioned for AI robotics growth
Next month, the city will host the AI Horizons Pittsburgh summit, where industry and government leaders will discuss how to help Pennsylvania capitalize on strengths that are attractive to the physical AI industry.
How states can prepare to leverage AI for benefits eligibility
As benefits application backlogs continue to mount, artificial intelligence could help ease the squeeze on already strained caseworkers, experts say.
An algorithm deemed this nearly blind 70-year-old prisoner a “moderate risk.” Now he’s no longer eligible for parole.
A Louisiana law cedes much of the power of the parole board to an algorithm that bars thousands of prisoners from a shot at early release.
Technology is the enabler for state government’s next chapter
COMMENTARY | With tightening budgets and rising expectations, automation and data-driven insights can help leaders be efficient and expand their digital services.
How LA is using tech to get wildfire victims financial help
The Los Angeles Department of Economic Opportunity selected a solution from AidKit, which uses mapping, fraud detection and real-time reporting and analytics to vet applications for relief.
Oklahoma saves time, money by using AI to review procurement data
The state had come under fire for errors and a lack of oversight in some of its purchasing. A new tool has helped make employees more efficient, fix errors and provide oversight.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
Inside Missouri’s push to help gig workers access benefits more easily
The state saw a reduction in benefits application rejections and churn after implementing an income verification platform for nontraditional workers.
How to improve government efficiency — from the easy wins to the tough challenges
COMMENTARY | It’s about more than cutting costs. Governments must build systems that work better for their constituents, and allow their employees the chance to shine.
LA’s push for modernization looks to spur housing development, reduce agency costs
A centralized portal for permitting services, experts say, will help the city streamline the application and approval process and could set the stage for other municipalities to follow.
What Denver’s new chief data officer has in store for the community
Sean Greer is taking lessons learned from his previous IT work into his new role where data is imperative for improving city services and operations.
Generative AI steps up as a ‘facilitator’
The Texas Department of Public Safety now uses a generative AI-powered chatbot to streamline procurement. And Polco is rolling out a tool to connect city leaders with survey data so they can see how they stack up against others.
FCC makes AI-generated voices in robocalls illegal
The move gives states new authority to crack down on AI-generated voice-cloning schemes.
Unwinding the public health emergency: Medicaid agencies should slow down to speed up
COMMENTARY | States that take the time to strategically adjust their staffing, processes and technology could ultimately speed up the Medicaid redetermination process.
Do Not Sell My Personal Information
When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.
Manage Consent Preferences
Strictly Necessary Cookies - Always Active
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data, Targeting & Social Media Cookies
Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link
If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Functional Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Performance Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Social Media Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Targeting Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.