The benefits of past performance have been oversold

The jewel in the crown of contracting reinvention is the widespread use of past performance information in vendor selection. Some say that past is prologue; the reinventors agree. They believe that rating the quality of performance for completed contracts will predict the quality of future performance by the same contractor.

Voice Power lets users vocally guide commands on their PCs

It's handy for surfing the Internet and customizing application launches. You control browser features in Microsoft Internet Explorer or Netscape Navigator by speaking your commands. The package also has value for users with mobility problems or who are keyboard-illiterate. The package for Microsoft Windows 95 and Windows NT 4.0 comes with a comfortable headset, microphone and speaker. Providing a Sound Blaster- compatible sound card is up to the user.

Make GPRA requirements high-level activity

Remember the Government Performance and Results Act of 1993? It is supposed to be one of the drivers of improved program management in the federal government, but we don't hear much about it these days. Either programs are already being managed effectively, other things have become more important or no one is doing anything particularly dramatic.

Ruling poses questions about electronic records

What is the status of deleted e-mail messages under the Freedom Of Information Act? That is, can a deleted e-mail message be obtained through a FOIA request? That is one of many problems presented by the still-new institution of electronic mail. British Columbia information and privacy commissioner David Flaherty's decision of December 1995 is instructive, if somewhat unsatisfying.

Dream up your perfect PC, and perhaps have your dream come true

When users ask me which PC to order, many think they have to take whatever they can get for a certain price. Federal buyers who specify dozens or hundreds of office PCs know better. But others who occasionally order a few PCs from a General Services Administration schedule contract do need advice.

OMB documents pave the way to explore electronic commerce

Agencies working to clear a way for electronic commerce via the Internet have good starting points in a pair of Office of Management and Budget reports to Congress. The documents, An Assessment of Current Electronic Commerce Activities and Procurement and Electronic Commerce for Buyers and Sellers: A Strategic Plan for Federal Electronic Purchasing and Payment, appear in hypertext on the World Wide Web at http://policyworks.gov/epic.

Canvas delivers crisp technical drawing tools

The package can do basic desktop publishing or photo editing, but its strength lies in technical drawing tools you sometimes don't get even in computer-aided design software. The program comes on multiple CD-ROMs with 20,000 images, 5,000 symbols and hundreds of pages of documentation. It is a technical graphics publisher in the same sense that Adobe PageMaker is a text publisher.

GSA: Contract out IT work if it makes sense

Whether government employees like it or not, federal agencies are turning increasingly to vendors to manage their information systems. A new report from the General Services Administration's Information Technology Management Practices Division concluded that for many projects, outsourcing is a good idea. By relying on contractors, the report said, agencies can focus on the regulatory tasks for which they were created.

PC MacLAN unites the two big-name OSes

Microsoft Corp. may have defeated Apple Computer Inc. in the war for the business desktop, but there are refugees on both sides. All-Macintosh offices go into painful contortions when they add PCs to their mix, and vice versa. The neglected issue of cross-platform networking has become critical. Last fall, Microsoft's Bill Gates and Apple's Steve Jobs finally promised to bring their operating systems closer together, but someone beat them to the punch.

The complex Mathematica now comes with a friendlier interface

Did you hate math in school but now need it at work? Mathematica is for you as much as for engineers and scientists who feel at home with numbers. Users have come to regard their PCs as word processors, database hosts or graphics generators. Most of us forget that computers were designed to be number crunchers. Wolfram Research never forgot. I would not have recommended Mathematica for mainstream professionals until this version.

Fixing date codes is no game, but one can help you prepare

The year 2000 problem is no game--except in this case. Future Media's Uh-Oh, programmed like the text-based, dragon-chasing adventures made famous by the now-defunct Infocom in the early 1980s, pits players against a different kind of monster: the year 2000 software crisis. Although federal employees are not supposed to play games at work, Uh-Oh is so precise and so sprinkled with year 2000 information, that it is a potential training tool. It's just a

Using the Web for agency, public forums is smart

A new World Wide Web site devoted to a single regulatory action gives evidence of a major shift in thinking about how agencies communicate with the public. Recently the Agriculture Department solicited public comments via the Web on proposed new organic food regulations. The response was a remarkable average of 200 e-mail messages a day. The messages, combined with written comments, the proposed regulations themselves and Federal Register notices, formed a voluminous database on Agriculture's

Ride the next big wave: server clusters

Network administrators might as well get ready now, because there's no sidestepping the next big server trend: clusters. From the workgroup server under the desk to the mammoth workhorses in the data center, clustering soon will be everywhere. Microsoft Cluster Server software, code-named Wolfpack, is already part of Microsoft Windows NT Server 4.0 Enterprise Edition. Expect a more robust version in next year's release of NT Server 5.0 (see story, Page 32). That event will

Navy urges use of the Net for most data comm

Though security concerns recently led the Air Force to limit Internet use, the Navy is encouraging online data exchange for most communications. A joint message issued late last month by the Pacific and Atlantic fleets established an Internet policy promoting the widest permissible use of systems to access the Internet, surf the World Wide Web and communicate through Internet e-mail.

Council eyes better federal IT training

The Chief Information Officers Council wants to improve technical training so agencies can retain systems workers, improve skills generally and train nontechnical employees to use systems. To assess the current level of information technology education and training, the council last month distributed a 12-page survey to its 30 member agencies.

USPS techs go back to school

The Postal Service late last month began using a new multipoint videoconferencing system from C-Phone Corp. to train technicians at 24 remote centers around the country. The system from the Wilmington, N.C., company is an inexpensive, off-the-shelf alternative to face-to-face classes, said Don Clemenceaux, maintenance field support specialist at the Maintenance Technical Support Center in Norman, Okla.

Internet management packages make sense of server traffic jam

Administrators of government World Wide Web sites have their work cut out for them when they try to explain server traffic. If you think it's tough telling the boss how a server hit differs from a page impression or a site visit, it's tougher to paint a clear picture of the different traffic types overloading your servers.

JPLwashes hands of PC work

NASA's Jet Propulsion Laboratory is turning over its client-server management to a prime contractor after putting up for years with spacecraft designers spending agency time as systems managers. Interplanetary space exploration just isn't the same as managing service levels on client-server networks, said Richard Green, deputy manager of the Institutional Computing and Information Services Office at JPL.

Smart change of heart

Accountability often gets mangled in complex or bureaucratic organizations. That's why Defense Secretary William Cohen was smart to restore the Office of the Assistant Secretary of Defense for Command, Control, Communications and Intelligence and to keep the ASD(C3I) as the Defense Department's chief information officer. Cohen initially had recommended breaking the Office of ASD(C3I) into two pieces and shifting CIO responsibilities to the undersecretary of Defense for acquisition and technology. He reversed the decision, although

FBI's crime net to get a face-lift

The FBI plans to spend $430 million over the next five years to modernize its global information gathering and analysis systems. The buy is one of the FBI's largest procurements in recent years, bureau officials said. And the bureau plans to move fast on it. The FBI this month released a draft request for proposals for the Information Sharing Initiative and plans to release the final RFP in May. Plans call for the bureau to

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