New Technology

In the Rush to Digital, Governments Can’t Leave Behind Cash Payers

COMMENTARY | As local and state governments embrace digital payment services, they must ensure that these services are equitable and accessible to all—including people who are unbanked or underbanked.

How to Reinvent the Citizen Experience: Turn Covid-19 Quick Fixes into Real Change

COMMENTARY | Innovative service changes made during the pandemic should become permanent as they can help improve citizens’ experience with state and local governments.

This New Advancement in Interpreting DNA Evidence Could be a Game Changer

COMMENTARY | Probabilistic genotyping software has helped forensic labs close more cases and exonerate individuals wrongly accused of a crime.

How to Make Cashless Tolling A Reality

COMMENTARY | The Covid-19 pandemic sped up the adoption of cashless toll payments in some states. But more progress is needed to take full advantage of the technology.

How Emerging Tech Could Help Ease Stress on 911 Call Center Staff

COMMENTARY | Technology could play a key role in reducing stress and trauma that can be a challenge for the workers who answer emergency phone lines.

In a Battle of AI Versus AI, Researchers Are Preparing for the Coming Wave of Deepfake Propaganda

COMMENTARY | Deepfake detection as a field of research was begun a little over three years ago.

A Town Turns to Analytic Modeling—and Data-Sharing—to Improve Flood Monitoring

The town of Cary, N.C., is launching a new flood-monitoring system that uses analytic modeling to predict near-term flooding. The data is shared with neighboring communities, warning officials that downstream flooding could be heading their way.

Licensed to Work: How Licensing Reform Can Contribute to Economic Recovery

COMMENTARY | Licensure reform will be critical to stimulating future job growth.

Cities Turn to the Sewers to Track the Prevalence of Covid

Testing wastewater samples can give public health officials a heads up that an outbreak is looming, as people infected with SARS-Cov-2 shed the virus in their feces weeks before they begin showing symptoms.

Figuring Out School Bus Routes Is More Complicated Than Ever. Districts Are Turning to Technology for Help.

In places where kids go to in-person school, buses will look different this year as systems deal with the challenges of transporting kids during a pandemic.

West Virginia Scraps Voatz Mobile Voting App

The West Virginia Secretary of State’s Office announced it would use a different electronic absentee voting technology after researchers raised security concerns with the previous voting app it had used.

New Tech Opens New Doors for Public Safety

COMMENTARY | The growing use of artificial intelligence will offer cities more advanced methods to detect safety and security threats.

Artificial Intelligence Could Have Biggest Impact on White-Collar Jobs

New research suggests that white collar jobs are more likely to feel the impacts of artificial intelligence in the workplace than blue-collar positions.

A Plan to Engage Hackers in Election Security

The Information Technology-Information Sharing and Analysis Center wants to create a coordinated vulnerability disclosure program that could alert vendors about security flaws in their voting systems.

Local Law Enforcement Should Be Able to Protect Airports From Drones, Report Says

To address security risks, a task force recommends that Congress authorize local law enforcement to take down drones flown too close to airports.

States Can Craft Own Net Neutrality Rules, Appeals Court Rules

A federal appeals court upheld much of the FCC’s rollback of net neutrality rules but found that the commission overstepped its authority when it blocked states from enacting their own internet regulations.

Facebook Expands Tool That Lets Local Governments Send Alerts

The system will offer authorities a way to send targeted notifications about emergencies and other issues to residents.

People Are Starting to Realize How Voice Assistants Actually Work

The secrecy surrounding AI products makes even basic information about them a scandal.

How One City Saved $5 Million by Routing School Buses with an Algorithm

The Boston Public School District held a contest to determine the best solution for busing around 25,000 students to school every day. The winning algorithm improved the efficiency of the routes in 30 minutes.