Digital Government

Tennessee uses ‘one stop shop’ portal for benefits programs

The Volunteer State has moved away from a “fragmented” system to a more streamlined customer experience and used AI to help consolidate its call centers and make them more efficient.

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Eliminate Manual Processes Route and Approve Invoices from Anywhere

Today’s finance teams carry a heavy burden, supporting everything from growth strategies to long-term planning – all while continuously delivering monthly and quarterly numbers and keeping cash flowing. But even as demands on finance departments grow, many still spend excessive time using paper, spreadsheets, and e-mails to process vendor invoices, approvals, and payments.

Breaking down silos and building collaboration can boost government agencies

COMMENTARY | Having a strategic path forward, good partnerships with the private sector and a common purpose can all help departments better collaborate.

‘Unmet needs’ persist in Tribal broadband despite progress, report finds

The $3 billion set aside for Tribal connectivity is unprecedented, the Urban Institute found, but communities face familiar challenges if they are to truly take advantage.

Kalshi and Polymarket are skirting laws on sports betting, states say

States feud with companies, feds over authority to regulate emerging prediction markets.

He saw an abandoned trailer. Then, he uncovered a surveillance network on California's border

Southern California residents are noticing new license plate readers that appear to be operated by the Border Patrol. Some have had confusing encounters with agents.

Strength in numbers: Nonprofit launches consortium to improve public health data and outcomes

The Association of State and Territorial Health Officials is launching a cross-sector data program to improve public health departments’ access to and quality of data.

Nonprofit program offers public agencies a way to build and test AI solutions

Now in its second year, the AI Learning and Innovation Hub aims to build public agencies’ confidence in deploying the technology in critical government services.

New report and toolkit offers states strategies to streamline HR 1 implementation

A nonprofit recently released guidance for states as they implement changes to their Medicaid eligibility and enrollment systems to comply with new work requirements.

Virtual crisis care helps rural communities access mental health resources in emergencies

On-demand access to mental health professionals offers law enforcement new resources to de-escalate crises.

Screen time limits for young children goes to Alabama governor

Ross’ bill expands the limitations to 90 minutes per day for children ages two through four years old and prohibits individual screen usage.

Feds extend a telehealth rule that could help save more people from opioid overdoses

The rule removes the in-person visit requirement for providers to prescribe a medication to treat opioid substance use disorders, which experts say could help save lives and reduce public health costs long-term.

The first-in-the-nation TikTik ban that wasn’t

U.S. Federal District Court Judge Donald Molloy strikes down the Montana Legislature’s statewide restriction, which has been stalled in legal limbo since its passage in 2023.

Alabama joins early state efforts to launch chip-enabled EBT cards

California and Oklahoma also lead the nation in EBT card modernization efforts intended to stamp out costly benefit fraud and theft.

FCC could tighten federal Lifeline program rules

The agency is advancing new eligibility requirements in the face of what it says is massive fraud across several states in the $1 billion-a-year internet and phone low-income assistance program.

Maryland turns to tech to improve foster care outcomes for children

A software tool is helping the Maryland Department of Human Services connect children in foster care with more family members or friends, which is linked with better adulthood outcomes.

Feds want to stop states regulating, blocking prediction markets

The online marketplaces have exploded in popularity, but while state leaders say they are like sports betting, regulators argue they are instead subject to federal oversight and threatened legal action.

Showcase honors state projects for ‘doing things differently’

Online government platform Apolitical joined two other bodies to celebrate public sector breakthroughs throughout the nation, including on AI, digital transformation, citizen engagement and emerging tech.

Age verification laws face mixed prospects, experts say

A Supreme Court decision last year on a Texas law may have opened the door for similar rules. But speakers at State of the Net warned they face a long road fraught with challenges.

In digital-first era, NJ librarians demand more affordable e-books

Bill targets publishers’ pricey restrictions on digital content.

What courts can learn from package delivery companies

With modern technology, courts can ensure people know about their court case.