automation
Newsom just vetoed a bill to regulate license plate readers — even as fresh evidence of misuse emerges
The measure would have required regular purges of license plate databases and regularly audited how automated readers are used.
Ohio schools turn to e-procurement amid education budget cuts
Digital procurement solutions are helping one Ohio school district purchase supplies with greater accuracy and efficiency amid statewide budget cuts.
Tech is changing the government procurement landscape, report says
Governments are exploring digital solutions to improve the procurement process, and, ultimately, the tech products they purchase, a new report says.
With AI, more efficient mailrooms help state agencies meet their mission faster
COMMENTARY | By applying AI-powered intelligent document processing to specific mailroom workstreams, government agencies can glean and apply best practices not only to their mailroom operations.
Pittsburgh AI czar says Steel City, Keystone State uniquely positioned for AI robotics growth
Next month, the city will host the AI Horizons Pittsburgh summit, where industry and government leaders will discuss how to help Pennsylvania capitalize on strengths that are attractive to the physical AI industry.
How states can prepare to leverage AI for benefits eligibility
As benefits application backlogs continue to mount, artificial intelligence could help ease the squeeze on already strained caseworkers, experts say.
An algorithm deemed this nearly blind 70-year-old prisoner a “moderate risk.” Now he’s no longer eligible for parole.
A Louisiana law cedes much of the power of the parole board to an algorithm that bars thousands of prisoners from a shot at early release.
Technology is the enabler for state government’s next chapter
COMMENTARY | With tightening budgets and rising expectations, automation and data-driven insights can help leaders be efficient and expand their digital services.
How LA is using tech to get wildfire victims financial help
The Los Angeles Department of Economic Opportunity selected a solution from AidKit, which uses mapping, fraud detection and real-time reporting and analytics to vet applications for relief.
Oklahoma saves time, money by using AI to review procurement data
The state had come under fire for errors and a lack of oversight in some of its purchasing. A new tool has helped make employees more efficient, fix errors and provide oversight.
Featured eBooks
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
Inside Missouri’s push to help gig workers access benefits more easily
The state saw a reduction in benefits application rejections and churn after implementing an income verification platform for nontraditional workers.
How to improve government efficiency — from the easy wins to the tough challenges
COMMENTARY | It’s about more than cutting costs. Governments must build systems that work better for their constituents, and allow their employees the chance to shine.
LA’s push for modernization looks to spur housing development, reduce agency costs
A centralized portal for permitting services, experts say, will help the city streamline the application and approval process and could set the stage for other municipalities to follow.
What Denver’s new chief data officer has in store for the community
Sean Greer is taking lessons learned from his previous IT work into his new role where data is imperative for improving city services and operations.
Generative AI steps up as a ‘facilitator’
The Texas Department of Public Safety now uses a generative AI-powered chatbot to streamline procurement. And Polco is rolling out a tool to connect city leaders with survey data so they can see how they stack up against others.
FCC makes AI-generated voices in robocalls illegal
The move gives states new authority to crack down on AI-generated voice-cloning schemes.
Unwinding the public health emergency: Medicaid agencies should slow down to speed up
COMMENTARY | States that take the time to strategically adjust their staffing, processes and technology could ultimately speed up the Medicaid redetermination process.
Expungement backlogs swamp courts
Thousands of new expungement applications are causing months-long backlogs in jurisdictions with manual and paper-based processing. Automation can help.
