Customer Service
Meet Emma, Amarillo’s AI assistant and ‘digital human’
The Texas city’s generative artificial intelligence assistant will assist residents through voice conversations in multiple languages.
Mobile hunting, fishing licenses streamline conservation management
Minnesota’s new system will replace a paper-based license purchase and harvest registration process, saving staff time and improving customer service.
City looks to enhance customer experience with data analytics
Corona, California, used a tool driven by artificial intelligence to work out where users were getting stuck or frustrated, in a bid to improve their experience.
3 Tips to Improve Your Local Utility Service
COMMENTARY | Utility companies often suffer from poor customer service ratings. Here’s a way to fix that.
How States Can Improve the Customer Experience for Families Seeking Safety Net Supports
COMMENTARY | By making changes to technology systems and prioritizing the customer’s point of view, states can provide faster and more efficient access to benefits and ensure families receive the supports they need.
Across the US, City Buildings Begin to Reopen
Some are opening their doors fully, others are beginning with appointment hours. Multiple weddings took place at San Francisco's city hall last week.
Navigator Award Finalists: Kim Scott Heinle and Team From SEPTA Customer Service and Advocacy Dept.
A transit agency aims to take customer service challenges and use them as engagement opportunities.
Why Governments Need to Invest More in Self-Service Technology
This option empowers citizens to oversee their own information and avoid the feeling of getting stuck behind red tape.
This County’s App Is Helping Voters Find Polling Places With the Shortest Lines
QR code-enabled, its simplicity is easy for other counties to replicate.
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