Customer Service

City looks to enhance customer experience with data analytics

Corona, California, used a tool driven by artificial intelligence to work out where users were getting stuck or frustrated, in a bid to improve their experience.

By Chris Teale
August 15, 2023

3 Tips to Improve Your Local Utility Service

COMMENTARY | Utility companies often suffer from poor customer service ratings. Here’s a way to fix that.

By Jo-Ann Fussell
January 3, 2023

How States Can Improve the Customer Experience for Families Seeking Safety Net Supports

COMMENTARY | By making changes to technology systems and prioritizing the customer’s point of view, states can provide faster and more efficient access to benefits and ensure families receive the supports they need.

By Heather Hahn
February 18, 2022

Across the US, City Buildings Begin to Reopen

Some are opening their doors fully, others are beginning with appointment hours. Multiple weddings took place at San Francisco's city hall last week.

By Kate Elizabeth Queram
June 16, 2021

Your daily read on state and local government

Navigator Award Finalists: Kim Scott Heinle and Team From SEPTA Customer Service and Advocacy Dept.

A transit agency aims to take customer service challenges and use them as engagement opportunities.

By Michael Grass
October 1, 2016

Why Governments Need to Invest More in Self-Service Technology

This option empowers citizens to oversee their own information and avoid the feeling of getting stuck behind red tape.

By Kumar Rachuri
May 23, 2016

This County’s App Is Helping Voters Find Polling Places With the Shortest Lines

QR code-enabled, its simplicity is easy for other counties to replicate.

By Dave Nyczepir
March 31, 2016

Your daily read on state and local government

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