Customer Service

Meet Emma, Amarillo’s AI assistant and ‘digital human’

The Texas city’s generative artificial intelligence assistant will assist residents through voice conversations in multiple languages.

Mobile hunting, fishing licenses streamline conservation management

Minnesota’s new system will replace a paper-based license purchase and harvest registration process, saving staff time and improving customer service.

City looks to enhance customer experience with data analytics

Corona, California, used a tool driven by artificial intelligence to work out where users were getting stuck or frustrated, in a bid to improve their experience.

3 Tips to Improve Your Local Utility Service

COMMENTARY | Utility companies often suffer from poor customer service ratings. Here’s a way to fix that.

How States Can Improve the Customer Experience for Families Seeking Safety Net Supports

COMMENTARY | By making changes to technology systems and prioritizing the customer’s point of view, states can provide faster and more efficient access to benefits and ensure families receive the supports they need.

Connect with state & local government leaders

Across the US, City Buildings Begin to Reopen

Some are opening their doors fully, others are beginning with appointment hours. Multiple weddings took place at San Francisco's city hall last week.

Navigator Award Finalists: Kim Scott Heinle and Team From SEPTA Customer Service and Advocacy Dept.

A transit agency aims to take customer service challenges and use them as engagement opportunities.

Why Governments Need to Invest More in Self-Service Technology

This option empowers citizens to oversee their own information and avoid the feeling of getting stuck behind red tape.