Unemployment insurance modernization takes hit in Congress

The funding reduction is part of the debt ceiling compromise, but the Labor Department says it still plans to focus on helping states combat identity fraud and strengthening the integrity of the UI system.

Agency execs strive to maintain modernization momentum

Government leaders want to keep up the pace of COVID-era innovation, but do so more securely, a new report finds.

State expands streamlined, automated licensing

Wisconsin’s successful migration of its occupational licensing system to the cloud now includes business licenses.

Public safety relies on behind-the-scenes technology

COMMENTARY | Reliable emergency response, citation management and crime analysis technologies give responders the data they need quickly and accurately.

Most government software stinks. Here’s what you can do about it.

COMMENTARY | When IT systems align to their end users’ day-to-day processes, tasks and needs, agencies can increase productivity while more than making up for any marginal cost differences.

Digital Driver’s Licenses Expand

Maryland has become the first state to offer digital licenses and IDs for both Apple and Android devices. At least 17 states allow for digital licenses.

What State Unemployment Modernization Pilots Get Right

Pilot programs in two states focusing on identity verification for unemployment systems could set the stage for nationwide modernization.

Officials Say They've Fixed a 'Sorting' Breakdown in Virginia Booze Raffle

The error allowed some entrants to win multiple bottles of rare bourbon despite steep odds. Authorities say they’ve worked to limit the future possibility of human error and Excel mistakes.

State turns to the cloud to manage transportation projects

The Delaware Department of Transportation will track $3 billion in spending over the next five years with a cloud-based capital program management solution.

State and local agencies weigh procurement outsourcing

Facing a shrinking workforce and a largely paper-based procurement processes, more public sector agencies are pushing routine purchasing tasks to third parties.

One-stop access to city’s childcare, jobs, business services

The MyCity portal will act as a centralized data repository that streamlines services application and delivery for New York City residents and enables greater information sharing across government agencies.

A fight against floppy discs evolves into a prison rights crusade

Incarcerated man asks court to compel prisons to dump ‘Stone Age’ technology.

UI modernization, identity verification limit state fraud loss

Halfway through a four-year modernization of its unemployment insurance management system, New York state’s Labor Department aims to create a more seamless and secure user experience.

Treating public health disconnects with interoperable data

Standardized state and local health data supports disease surveillance and will allow a quick response to health emergencies.

Remember user experience in the zero trust journey

Education, user-friendly technologies and leadership buy in can help bring employees onboard.

Work with what you’ve got: Accelerating zero trust deployments

COMMENTARY | Because zero trust is founded on cybersecurity tenets like segmentation and identity management, state and local governments can adopt the strategy quickly and effectively.

A survey of over 17,000 people indicates only half of us are willing to trust AI at work

Employees are more comfortable with artificial intelligence for task automation compared with monitoring, performance management and human resources purposes, the survey finds.

How mainframe as a service eased end-of-life transitions

The cloud-based model allowed two Florida agencies time to better plan their systems modernization.

Contact center modernization boosts satisfaction for city residents, staff

With more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.

‘Shark Tank’ for state agency IT modernization

Technology modernization funding programs are delivering quick wins to agencies with compelling business cases.