Modernization
New York City links with labor unions to drive hiring modernization
Revamping the city’s hiring system is one step to enabling broader government modernization, one official says.
How state and local governments are celebrating Digital Inclusion Week
Artificial intelligence is emerging as a critical pillar in governments’ efforts to improve digital equity, access and literacy among residents.
Utah tech leader reflects on his dual HR role and modernization
Brock Arnold manages both human resources and IT for Roosevelt in the northeast of the state, and took “antiquated” systems that reduced payroll from a three-day task to three hours.
Modern service delivery relies on trustworthy, responsible government, leaders say
Government tech leaders from Indiana and Washington, D.C., share insights on how they are improving government service delivery from responsible governance and resident feedback.
The meaning of modernization continues to expand for CIOs
Beyond technology, state chief information officers are increasingly managing the modernization of their workforce, business models and service delivery.
State unemployment system to get massive upgrades
To make those happen, the system in New York will be down for nine to 12 days starting Nov. 2.
Modernizing Medicaid systems without disrupting care
COMMENTARY | State Medicaid IT directors should not try to replace their enterprise systems all in one project, but phase it in such a way to avoid issues.
New initiative looks to bring local government ‘to the 21st century’
The Harvard Kennedy School’s Digital Civic Infrastructure Initiative will look to support research, case studies and civic tech tools for local governments who want to enhance how they interact with and serve constituents.
Before you buy an e-procurement system, count your paper
COMMENTARY | Governments keep funding procurement modernization without ever measuring the process it replaces. That's the main reason these programs disappoint.
Maryland launches free online system for filing individual state income taxes
The portal comes almost a year after the federal government ended Direct File, a program that offered 25 states free online tax-filing services.
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Inside South Bend, Indiana’s journey creating a digital service team
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
New guide aims to help build digital service teams
Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.
Former county CIO reflects on lessons learned from decades in government
Steve Monaghan, the former CIO of Nevada County, California, said workers should be focused on building their organizational health, not just fixing the issues of the day.
Modernization a challenge when systems can’t go down, city leader says
While agencies want to embrace artificial intelligence and retire legacy tech, it’s difficult when those power vital services that cannot break, a senior official said this week.
Maryland’s foster care matching platform demonstrates continued success
The state’s Department of Human Services is seeing staff spend less time on manual administrative work and more time connecting youth with caregivers after a system modernization project, one official says.
How Texas modernized a ‘train wreck’ customer service center
The licensing division of the state’s Department of Public Safety left people on hold, sometimes for hours, until it modernized its systems and broke down siloes.
How Kansas’ labor department’s tech became ‘built for tomorrow’
The state was reliant on 1970s-era systems that were exposed by COVID-19. Since then, it has moved to the cloud and embraced AI as part of a major modernization push.
Where a small government should start on its AI journey
COMMENTARY | The fastest path is towards better operations, and over the course of a 90-day period, even a small team can embrace the tech and make big improvements.
The public-sector talent marketplaces that will fail
COMMENTARY | Most platforms degrade within three years, and rely on staff heroics and manual work. Treating it like long-term infrastructure, not a one-time purchase, is key to maintaining trust.
AI just a small part of Amtrak’s ‘invisible infrastructure,’ tech leader says
While new technology can help make operations more efficient, the agency also needs good data, effective change management and improved processes, with AI as the “end state.”
