Modernization
New Jersey helps businesses get online
The state’s Small Business E-commerce Support Program offers funding to help less-resourced companies’ digital transformations.
How system modernization is helping Idaho mitigate unemployment
The Idaho Division of Occupational and Professional Licenses is leveraging a new web-based portal to make it easier and quicker for people to obtain professional licenses and enter the workforce.
‘Individualized’ government tech could improve customer experience, Florida official says
Rich Evans, CIO of Florida’s Department of Management Services, said during a recent workshop the public sector should embrace emerging technologies as a way of better serving constituents.
Tech modernization, civil service protection big priorities for Virginia's new House Democrat
Virginia’s first Indian-American congressman-elect will bring some tech policy chops to Capitol Hill.
Government technology segments to watch
COMMENTARY | With all the pressures on government agencies, they must embrace innovative solutions.
LA’s push for modernization looks to spur housing development, reduce agency costs
A centralized portal for permitting services, experts say, will help the city streamline the application and approval process and could set the stage for other municipalities to follow.
Inside one state’s effort to digitize 911 to improve public safety
In Arizona, officials hope next generation 911 capabilities will help improve the state’s public safety response and supplement the work of understaffed dispatcher teams.
California to kick off first open enrollment season with automated system
The state piloted using artificial intelligence to help with automatic enrollment. Now this year’s open enrollment period is underway, the new system faces its first test.
How Nebraska's new tech chief is moving the state out of the era of mainframes and landlines
Nebraska’s technology infrastructure is outdated and its data is largely neglected. Matthew McCarville, the state’s new CIO, has big plans to change that, and it starts with the state’s employees.
The IRS has made its free tax filing tool permanent. Now, these states want to take it a step further.
Maryland and North Carolina are the latest to join Direct File. They are also planning to allow taxpayers to seamlessly file their state returns alongside their federal ones. It’s a new frontier for tax filing tools, experts say.
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Governments often struggle with massive new IT projects
Culture, bureaucracy and serving a broad patchwork of agencies can make a comprehensive technology update a challenge, experts say.
New $255M federal grant will help state, local public health agencies modernize data systems
The program looks to improve data sharing infrastructure and processes for public health agencies to better detect and manage health threats.
How the pandemic led to innovation in one state’s public health response
The Washington State Department of Health has undertaken a major push to transform its offerings, not just by looking to new technologies but reimagining some of its old processes.
Inside the Department of Labor’s collaboration with New Jersey to overhaul unemployment programs
A new application for unemployment claims in the Garden State marks the result of a years-long federal effort to help states modernize their jobless aid efforts.
The key to filling IT talent gaps? Invest in your current workforce.
COMMENTARY | Retaining IT talent requires more than just competitive pay and defined career paths.
Mobile hunting, fishing licenses streamline conservation management
Minnesota’s new system will replace a paper-based license purchase and harvest registration process, saving staff time and improving customer service.
From paper to portal: How one city brought tax filings online
Under an aggressive modernization strategy, Columbus, Ohio, has built a one-stop shop for filing income tax returns.
How the procurement process can help agencies acquire responsible AI
Buying artificial intelligence is not just about setting new policies to manage emerging technology, but applying tried-and-true processes, one expert says.
No longer just nice to have: Data literacy essential to digital government
While more data-mature cities are seeing payoffs from upskilling staff, even small gains can make a big difference.
