Modernization
Minneapolis automates food permitting, removes ‘two-feet high’ paper stack
Having previously relied on handwritten permit applications and taking payment by phone, the city now uses cloud-based software to automate much of the process and make it more efficient.
Nevada turns to AI to speed up unemployment appeals
The state partnered with Google Public Sector on a system that analyzes appeals hearings against state and federal law to help adjudicators reach a decision. They say it’s made the process four times quicker.
After RIBridges breach, R.I. state agencies share high tech wish lists at budget hearing
Nearly four months after a cyberattack shut down a public benefits system in Rhode Island, it is fully operational again. State officials now face new challenges, including upgrading aging tech and navigating uncertain federal funding.
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
GSA launches FedRAMP revamp
One major goal of the changes is to speed up the timeframe for agencies to get access to the latest technology quickly, “not months or years down the road,” the agency’s acting administrator said.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Rural Pennsylvania increases resident satisfaction with public transit modernization
One Pennsylvania transit agency hopes to be a guiding light for rural communities looking to embark on modernization journeys.
Amid budget ‘crisis,’ Maryland looks to modernize government
Gov. Wes Moore this month signed an executive order mandating agencies review data to find cost savings. He also is looking to modernize the state’s permitting and licensing processes.
New Jersey helps businesses get online
The state’s Small Business E-commerce Support Program offers funding to help less-resourced companies’ digital transformations.
How system modernization is helping Idaho mitigate unemployment
The Idaho Division of Occupational and Professional Licenses is leveraging a new web-based portal to make it easier and quicker for people to obtain professional licenses and enter the workforce.
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‘Individualized’ government tech could improve customer experience, Florida official says
Rich Evans, CIO of Florida’s Department of Management Services, said during a recent workshop the public sector should embrace emerging technologies as a way of better serving constituents.
Tech modernization, civil service protection big priorities for Virginia's new House Democrat
Virginia’s first Indian-American congressman-elect will bring some tech policy chops to Capitol Hill.
Government technology segments to watch
COMMENTARY | With all the pressures on government agencies, they must embrace innovative solutions.
LA’s push for modernization looks to spur housing development, reduce agency costs
A centralized portal for permitting services, experts say, will help the city streamline the application and approval process and could set the stage for other municipalities to follow.
Inside one state’s effort to digitize 911 to improve public safety
In Arizona, officials hope next generation 911 capabilities will help improve the state’s public safety response and supplement the work of understaffed dispatcher teams.
California to kick off first open enrollment season with automated system
The state piloted using artificial intelligence to help with automatic enrollment. Now this year’s open enrollment period is underway, the new system faces its first test.
How Nebraska's new tech chief is moving the state out of the era of mainframes and landlines
Nebraska’s technology infrastructure is outdated and its data is largely neglected. Matthew McCarville, the state’s new CIO, has big plans to change that, and it starts with the state’s employees.
The IRS has made its free tax filing tool permanent. Now, these states want to take it a step further.
Maryland and North Carolina are the latest to join Direct File. They are also planning to allow taxpayers to seamlessly file their state returns alongside their federal ones. It’s a new frontier for tax filing tools, experts say.
Meet the 2024 Rising Stars
This year's cohort of Rising Stars has been selected for their accomplishments and impact over the past year and for their leadership potential.
Governments often struggle with massive new IT projects
Culture, bureaucracy and serving a broad patchwork of agencies can make a comprehensive technology update a challenge, experts say.
