Author Archive

Casey Coleman

Casey Coleman is senior vice president, global government solutions, with Salesforce and a former CIO of the General Services Administration.

Digital transformation delivers more than productivity -- it rebuilds public trust, too

New data suggests the widening gap between citizens’ expectation of digital service and reality threatens to further undermine trust in government.


Digitizing licensing and permitting a win-win for local governments and constituents

Digital-first solutions can boost local governments' revenue, foster community development and improve overall user experience.