Author Archive
Frank Konkel
Customer Experience
Raleigh to launch self-service portal for residents
Officials in the North Carolina city say they want to simplify the way its 500,000 residents engage with its agencies through its “Ask Raleigh” customer experience center.
Artificial Intelligence
Trump signs AI executive order
The order calls for the development of an AI action plan and sets up a process for revoking actions taken under President Biden’s previous AI executive order signed in October 2023.
Digital Government
Tech modernization, civil service protection big priorities for Virginia's new House Democrat
Virginia’s first Indian-American congressman-elect will bring some tech policy chops to Capitol Hill.
Digital Government
Meet Emma, Amarillo’s AI assistant and ‘digital human’
The Texas city’s generative artificial intelligence assistant will assist residents through voice conversations in multiple languages.
Digital Government
California looks to AI to automate health insurance enrollment
The state will use artificial intelligence after a pilot found it significantly sped up processing times.
Digital Government
Cloud a ‘game-changer’ for health insurance marketplace
When California’s health insurance marketplace migrated to the cloud, it cut costs, improved consumer experience and gained the ability to scale to demand.
Digital Government
Microsoft Unveils OpenAI Service for Government Customers
Microsoft is opening up its commercial generative AI technology to public sector customers and partners.
Digital Government
Lawmakers Introduce Bill to Ban TikTok in US
TikTok poses a national security threat, according to lawmakers on both sides of the political aisle.
Infrastructure
Energy Department Sets Aside $550 Million for State and Local Clean Energy Efforts
The money is available through the Bipartisan Infrastructure Law.
Workforce
More Than 1 in 3 Government Employees Haven’t Taken a Vacation in Last Year, Survey Says
Public sector employees cite the cost of taking time off as a key reason why they aren’t vacationing.
Workforce
Hybrid Workforce is Making Public Sector IT Management More Difficult
The trend toward more remote work is challenging for government IT professionals to keep networks secure, according to a recent report.
Featured eBooks
Digital Government
Millions Still Lack Broadband Despite 5-year $44B Government Effort
Watchdog recommends synchronizing the federal government's fragmented push by 15 agencies administering 100 programs.
Management
Survey: 93% of Americans Fear Cyberwarfare Against US
A consumer survey suggests citizens are taking some steps to prepare for possible cyberattacks.
Digital Government
Study: More Than Half of Women in Tech Say Their Gender is Limiting Their Careers
The study suggests one of the biggest barriers for women in tech is a lack of promotion opportunities.
Digital Government
Biden: ‘Prepared to Respond’ if Russia Pursues Cyberattacks Against US
The White House also announced sanctions that will limit Russia’s access to cutting-edge technologies.
Digital Government
Half of Public Sector IT Pros Not ‘Fully Confident’ in Cyberattack Response
Most public sector IT professionals believe a lack of expertise and resources are hindering cyber posture as well.
Digital Government
Survey: 46% of US Organizations Will Institute Vaccine Mandates
Tech companies are among those taking the lead following federal guidance on vaccine mandates.
Digital Government
Artificial Intelligence, Automation Aren’t Killing Labor Market, Report Says
Such technology aren't making it more likely for workers to lose jobs in major 10 industries, the authors found.
Digital Government
Most Organizations Embrace Hybrid Cloud, Report Shows
In a survey of U.S. and U.K. IT decision makers, three out of four reported onboarding a new cloud provider during 2020.
Management
Survey: More than 40% of Employees Support Higher Insurance Rates for Unvaccinated
The responses indicate vaccinated American workers are calling for more punitive measures against their unvaccinated counterparts.
