User Experience

Government software that shines: Solar permitting’s bright future in 2024

COMMENTARY | By automating the permitting process for rooftop solar, cities and counties can save time and money for their building departments and homeowners.

Gov. Josh Shapiro wants you to text him

The Pennsylvania governor joins New Jersey Gov. Phil Murphy as trailblazers exploring direct text communications with constituents.

How to unlock a better user experience for constituents

COMMENTARY | People today expect smarter, simpler customer service thanks to the likes of Apple, Amazon and Microsoft. States can deliver on that expectation by creating a single data source spanning all systems of record.

How communities can navigate the tangled web of federal grants

Streamlined grants management and cross-sector partnerships can help governments with limited resources overcome barriers to accessing federal grants.

How agency employees can help improve user experience

COMMENTARY | By leveraging nontechnical staff for automated testing, agencies can improve user experience and help residents gain the greatest benefit from digital government services.