Author Archive
Kaitlyn Levinson
Artificial Intelligence
Maryland partners with tech companies to build an AI-ready workforce
The cross-sector collaboration will help state workers design and develop AI solutions that fit into Maryland’s broader goals of expanding AI adoption across agencies, one official said.
Public Safety
New York City launches new emergency communications vehicle to improve public safety responses
The vehicle serves as a mobile tech center to improve cross-agency coordination during critical events.
Digital Government
A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
The state’s Health Care Authority is looking to enhance its public assistance service delivery by streamlining residents’ access to program applications and call centers.
Digital Government
How parents and teens feel about state efforts to regulate social media
Policies that consider parents’ and children’s views toward social media restrictions could have a better chance at being adopted by the public, one expert says.
Artificial Intelligence
Report: How the public sector can help drive AI innovation
A new report offers strategies for government leaders to encourage AI innovation that prepares their communities for an AI-ready future.
Workforce
West Virginia turns to tech to implement a new child care payment model
The state is grappling with unemployment as a result of a child care shortage. A data platform is helping fill those gaps and keep more West Virginians in the workforce.
Artificial Intelligence
New Jersey uses AI as a tool to boost resident and staff experiences
A new report from the state highlights how AI is helping the state improve service delivery for residents for critical resources like food assistance and unemployment insurance.
Management
Inside states’ application for the federal rural health transformation program
State health leaders are hoping to improve data ecosystems and digital services through the Rural Health Transformation Program.
Infrastructure
How government leaders can balance the pros and cons of data center development
Policy and partnerships with tech companies can give state and local leaders a lever to ensure data centers are developed responsibly and sustainable, experts said during a recent webinar.
Artificial Intelligence
Colorado town strives to become an ‘agentic smart city’
Vail has implemented a smart city platform that municipal leaders hope will improve government operations and boost customer experience.
Artificial Intelligence
New tool aims to help schools vet AI tech in education
Tech companies aren’t always transparent about their AI products. A new report offers a way for education leaders to examine them more closely.
Featured eBooks
Digital Government
Nonprofit launches tool to help agencies field Medicaid, SNAP rule changes
The Benefit Navigator tool has been years in the making, and its most recent iteration could be critical for public agencies trying to keep residents connected to public benefits.
Emerging Tech
Raleigh turns to a digital twin to improve city safety and planning
The North Carolina city is leveraging digital twin technology to help inform traffic management and city planning decisions.
Management
Expanding telehealth coverage and flexibility remains a priority for states, report says
Through broader telehealth policies, states can provide pathways for patients and providers to better leverage such resources, one expert says.
Digital Government
Baltimore is innovating its permitting system to revitalize housing
The city recently launched a service that automatically issues a permit for certain construction projects to help expedite the housing development process and reduce staff workloads.
Digital Government
Philadelphia turns to virtual calls to optimize building inspections
Through the camera lens of a mobile device, city staff can evaluate building conditions more closely and efficiently, one official says.
Workforce
How a better data framework is helping Illinois improve workforce development
The Illinois Department of Employment Security’s framework is helping officials and other stakeholders better understand trends in unemployment data.
Customer Experience
Report: Better customer experience can smooth states’ rollout of new federal benefit requirements
A new report indicates that improving customer experience for those interacting with their benefit systems can help alleviate some pressure on states looking to upgrade them ahead of new federal rules.
Digital Government
Human knowledge and feedback are key for building trustworthy digital services, experts say
By building public assistance systems around the human experience, agencies are more likely to save time and resources, experts say.
Emerging Tech
One county uses wearables to protect its growing aging population
Like many U.S. communities, Los Angeles County’s older adult population is booming. Wearable tech could help address those people’s increasing health needs and safety concerns.
