Author Archive

Natalie Alms

Natalie Alms
Natalie Alms is a senior correspondent at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie. If you have a tip you'd like to share, Natalie can be securely contacted at nalms.41 on Signal.
Digital Government

DHS expanding citizenship system for voter verification, despite concerns about potential disenfranchisement

Twenty-six states are in line to use a revamped DHS system to check their voter rolls for non-citizens, although the network has raised concerns about privacy and accuracy — including if it could kick eligible voters off the rolls.

People

Threats against public servants increased over 35 times what they were a decade ago, according to new research

Threats and violence against public servants hurt the ability of the government to deliver, say the groups behind a new map showing threats against public sector employees.

Exclusive Digital Government

Direct File won’t happen in 2026, IRS tells states

The free service that allowed taxpayers to file online directly with the IRS was used by hundreds of thousands of taxpayers in 2024 and 2025, who gave it high marks — although tax prep companies and Republicans have sought its end.

Digital Government

Inside the Secret Service hunt for skimmers as outdated SNAP cards let thieves steal millions

The government still uses 1970s-era technology to deliver SNAP, leaving beneficiaries vulnerable to transnational crime rings that have taken hundreds of millions of dollars in benefits in recent years.

Digital Government

Report: Government needs a sweeping anti-scam strategy to counter modern fraud

Though many federal agencies have fraud-prevention responsibilities, no one agency has the authority to coordinate such efforts.

Digital Government

How a national lab is using data and AI to try to speed up permitting

The work to get better environmental permitting data began under Biden and is continuing under Trump.

Customer Experience

Trump signs order calling for improved government design

The new “America by Design” effort includes a recruiting push for relevant talent — though the administration has shed many government designers since Trump took office.

Digital Government

NIST releases final digital identity guidelines after years of drafts

The new guidelines remove mentions of equity that NIST had included in previous draft updates.

Digital Government

Lawmakers introduce bill to digitize government permitting

Rep. Dusty Johnson, R-S.D., called the paper-based permitting process “an archaic waste of time.”

Artificial Intelligence

Congress’ AI moratorium isn’t dead yet, Rep. McCormick says

A provision preventing states from enforcing AI regulations did not make it into the final reconciliation law, but advocates are still pushing for its passage.

People

Fraud-fighting oversight committee gets a life extension in Trump’s ‘big, beautiful bill’

The Pandemic Response Accountability Committee was set to sunset in September, but now has life through 2034.

Digital Government

Trump’s 'big, beautiful bill' directs Treasury to find a replacement for Direct File

The IRS debuted Direct File — which enabled taxpayers to file online with the agency for free — as a pilot in 2024 and it received largely positive reviews from those that used it.

Digital Government

Civic tech leaders worry DOGE is ‘tarnishing’ its tools to improve government

USDS, the White House team DOGE took over in January, was a flagship civic tech organization. Six months later, civic tech is figuring out what’s next.

Exclusive Digital Government

Direct File is 'beloved by its users,' internal IRS report says

The IRS is reportedly ending the Direct File, but a report obtained via the Freedom of Information Act says that 94% of users rated their experience as “excellent” or “above average.”

Digital Government

Feds cancel unemployment modernization grants for states

The grant dollars — which the Department of Labor has been doling out since Congress allocated funding for fraud and access work in 2021 — don’t align with department priorities anymore, the agency says.

Cybersecurity

GSA launches FedRAMP revamp

One major goal of the changes is to speed up the timeframe for agencies to get access to the latest technology quickly, “not months or years down the road,” the agency’s acting administrator said.

Artificial Intelligence

Trump signs AI executive order

The order calls for the development of an AI action plan and sets up a process for revoking actions taken under President Biden’s previous AI executive order signed in October 2023.

Artificial Intelligence

Trump axes Biden’s AI executive order

President Donald Trump vowed to repeal the order during campaigning and in his presidential platform.