Author Archive

Robert Knapp

Robert Knapp is senior vice president, Digital Government Solutions, U.S. Services, Maximus.
Digital Government

How to unlock a better user experience for constituents

COMMENTARY | People today expect smarter, simpler customer service thanks to the likes of Apple, Amazon and Microsoft. States can deliver on that expectation by creating a single data source spanning all systems of record.


The rise of government as a platform

As software increasingly moves to the cloud, platforms are becoming a fast way to deliver new and more comprehensive functionality.