Author Archive

Susan Miller

Susan Miller
Over a career spent in government tech media, Susan is still fascinated by how agencies adopt and adapt evolving technology to serve staff and constituents.

The 'silver tsunami' is here. Is government ready?

About 10,000 Americans are turning 65 every day. As the nation’s aging population continues to climb, states and the federal government are working to get plans in place to care for older adults.


Support for rooftop solar outpaces other energy infrastructure

A new survey assessed support of local government officials in Michigan for solar, wind and nuclear energy infrastructure and power transmission.


911 call centers cope with more calls, fewer workers

Staff shortages are forcing emergency call center workers to pick up more overtime, work longer hours, adding extra pressure to an already stressful job, a new survey found.


White House beefs up child care block grants

A new rule caps the total amount low-income families have to pay for child care at 7% of their income and directs states to pay child care providers more fairly and on time.

Digital Government

Data literacy 101: Building a public sector workforce for the future

Failure to understand data is more dangerous to states and localities than ever, and there’s a big gap between what public employees know about data and what they need to know.


States improperly dropping Medicaid participants due to programming errors

The Centers for Medicare and Medicaid has given states two weeks to identify problems that have caused eligible participants—mostly children—to be incorrectly disenrolled. Otherwise, states could lose out on Federal Medical Assistance Percentage funding.


States Need Better Tech, Training to Keep Repeat Drunk Drivers off the Roads

Lacking adequate resources, states are often unable to provide complete criminal histories to the FBI’s databases, which are critical resources for reducing impaired driving by repeat offenders, according to a new GAO report.

Digital Government

Digital Driver’s Licenses Expand

Maryland has become the first state to offer digital licenses and IDs for both Apple and Android devices. At least 17 states allow for digital licenses.

Digital Government

Metadata catalog refreshes one state’s water use insights

A metadata catalog is helping Arizona water resource managers quickly find and analyze the data needed by water users, planners and decision-makers.


County looks to blockchain for records management

Riverside County, California, wants to convert paper-centric services to trusted, secure and private electronic operations with an interagency blockchain platform that would be open to other counties.


State auditor seeks cyber readiness evaluation for agencies with DOD contracts

The Colorado Office of the State Auditor wants to be sure that agencies that receive funding from the Defense Department can meet DOD’s Cybersecurity Maturity Model Certification requirements.

Emerging Tech

Housing authority looks to AI for voucher processing

Columbus wants to use an artificial intelligence-based solution to off-load routine tasks from staff and accelerate Housing Choice Voucher processing.


With updated data profiles, opioid detectors ID latest drugs

Thanks to a federal partnership, the portable detectors will get upgraded drug profiles, and their manufacturers will provide those new drug reference libraries to public safety agencies that already possess a detection device.

Emerging Tech

NSF jumpstarts regional innovation with $20M awards

The National Science Foundation will fund research in six states to advance energy-water systems, biomanufacturing, health care, wildfire management and artificial intelligence.

Emerging Tech

Conversational query: Kinetica builds ChatGPT front end to SQL database

A ChatGPT-based interface converts natural language questions into structured query language, allowing users to easily explore large, complex datasets.

Emerging Tech

Two states get waivers for connected-vehicle tech

Intelligent transportation projects in Virginia and Utah can use cellular vehicle-to-infrastructure technology ahead of the FCC’s final adoption of C-V2X rules.


Can Fortran survive another 15 years?

Researchers at Los Alamos National Laboratory evaluated the risks of relying on the 65-year-old code for nuclear security.


NASCIO’s game plan for enterprise portfolio management

The association’s playbook will help CIOs assess their current tech portfolio and determine how well the IT aligns with and supports financial, business and government values and goals.

Digital Government

Analysis paralysis: When too much data reduces decision-making

The growing volume of data, expanding number of sources and its increasing complexity is undermining leaders’ ability to confidently use it to make decisions, a new report finds.

Digital Government

ChatGPT’s Other Risk: Oversharing Confidential Data

As many as 6.5% of employees have pasted their organization’s data into ChatGPT, and 3.1% have copied and pasted sensitive data to the program, recent research showed.