Author Archive
Kaitlyn Levinson
Digital Government
How data integration could help maternal health outcomes
Breaking down data silos among government agencies and community organizations can be critical for connecting new mothers to crucial benefits programs, according to a new policy brief.
Workforce
Report: How state and local governments can build digital service teams for success
A recent report from the Beeck Center looks to help government leaders build digital service teams that have a lasting impact on online government experiences.
Artificial Intelligence
California’s ‘digital democracy’ initiative invites residents to help shape AI policy
State leaders will use the public’s input to develop an AI action plan to inform policies and regulations of the tech, one official said.
Artificial Intelligence
4 questions to ask before turning to AI for translation services
Minnesota officials developed a framework to help users determine when and how to use large language models and artificial intelligence for language translation.
Workforce
How Boston modernized its hiring infrastructure to attract talent
By reviewing user feedback and existing hiring requirements, the city was able to design a more streamlined and cost-effective hiring and onboarding system, local officials say.
Artificial Intelligence
Anthropic and nonprofit partner to streamline benefits administration with AI
Code for America is working with the AI company to build and pilot solutions that leverage Anthropic’s Claude chatbot to help benefit caseworkers improve service delivery.
Digital Government
Inside North Carolina’s efforts to reduce SNAP payment error rates
State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.
Public Safety
Report: How public safety agencies can tap drones to protect major events
The report highlights how public safety leaders can leverage tech and operational changes to strengthen their defense against drone-enabled threats during large-scale gatherings.
Public Safety
Oklahoma city launches portal to help staff field and prioritize 911 calls
The web-based portal will eventually integrate with the city’s CAD system, helping to streamline response times and operations across the police, fire and emergency medical departments, one official says.
Artificial Intelligence
How libraries can help the public engage with AI and their local government
With a better understanding of the technology, residents could be more trusting of and engaged with government’s use of AI.
Workforce
New report aims to help states define the chief data officer role
The findings are intended to provide state leaders with the successes and limitations learned from other states’ efforts to establish the position.
Featured eBooks
Management
States use data to ‘push back’ on federal immigration enforcement
Officials are launching public data reporting tools to gather community members’ reports on harmful and potentially unlawful actions from federal agents, which experts say could inform legal actions in the future.
Artificial Intelligence
Nonprofit launches forum to help city leaders leverage AI effectively
The AI and Emerging Technology Forum will serve as a platform for local leaders to learn about and pilot new AI tools and use cases.
Management
Report: Digital classroom tools could improve teacher retention, student outcomes
Burnout and career departures among the nation’s teacher workforce can have significant effects on the outcomes of their students.
Digital Government
Report: How governments can partner with startups to deliver better services
Procedural roadblocks could prevent agencies from leveraging partnerships with startups that could otherwise help innovate critical government services, a new report says.
Artificial Intelligence
Nonprofit puts up $10M to help agencies test AI tools for benefits modernization
The Center for Civic Futures will offer funds to agencies looking to design and test their tech solutions to operational problems with their benefit systems.
Digital Government
REPORT: Text campaigns can help states increase public benefit participation
The results of a Maryland pilot program suggest that state agencies can increase benefit program participation through cross-enrollment by sending text alerts to residents.
Digital Government
REPORT: Agencies are getting better at communicating with the public, but progress remains
Agencies are increasingly leveraging audience engagement data to better communicate with residents, but how they use it is crucial to yielding the results they want, one expert says.
Artificial Intelligence
Public-facing AI tools could yield more efficiency gains for states, report says
States should not underestimate the time and cost savings that external artificial intelligence-based tools can generate for government agencies, one expert said.
Artificial Intelligence
Human review, responsibility should be the ‘core feature’ of AI solutions, official says
Keeping human judgement at the center of AI tools, like automated parking enforcement, can help improve the accuracy of citations and dispel community backlash, experts say.
