Author Archive

Kaitlyn Levinson

Kaitlyn Levinson
Kaitlyn Levinson digs into how data and analytics are used by state and local governments to boost efficiency, streamline operations and improve services delivery.
Artificial Intelligence

AI task force to help guide the tech’s use in criminal justice

The Council on Criminal Justice and RAND Corporation are partnering to create a panel of experts that will produce research and other resources to help agencies and policymakers leverage AI safely.

Digital Government

How one Ohio county uses tech to help residents navigate the benefits cliff

In Summit County, a centralized platform is helping social service workers better support people as they transition out of public assistance programs like Medicaid.

Artificial Intelligence

AI can help increase language inclusivity for governments, but risks remain

While the tech can help expand service access to non-English speakers, one expert says humans should have the final say when it comes to translating government communications, especially in high-stakes situations.

Workforce

Rural cities get a helping hand for tech workforce and economic development

A public-private partnership to help rural Americans obtain tech skills and jobs is looking to support workforce growth and economic development in small towns.

Public Safety

New data dashboard aims to help police, policymakers tackle crime

The Metropolitan Washington Council of Governments has released a data tool to improve crime reduction efforts and increase data transparency in communities.

Digital Government

Inside Illinois’ journey to build a centralized platform for child welfare services

A digital transformation among six child welfare agencies in Illinois is helping to break down silos and connect families with the mental and behavioral health services they need.

Management

As food insecurity creeps up, data helps food banks cater to those in need

Americans are concerned about food access and costs. Data maps are one tool communities can leverage to meet their needs.

Workforce

How one Virginia county takes an ‘intentional’ and ‘intergenerational’ approach to AI

In Fairfax County, one local leader is building staff’s artificial intelligence skills now to ensure the workforce can keep up with tech advances in the future.

Digital Government

Governments should prioritize agility in IT projects, expert says

Monolithic IT modernizations, according to U.S. Digital Response’s Waldo Jaquith, can increase a government’s risk of an IT project failure that requires even more time and resources to amend.

Customer Experience

Report: Resident satisfaction with digital government has made strides, but progress remains

A new report suggests that governments can do a better job at leveraging customer experience feedback and data to better meet residents’ needs.

Management

How a cloud transformation aims to improve one school district’s operations

The Chicago Public Schools District is undergoing a cloud transformation to improve business processes, and, ultimately, better serve students.

Artificial Intelligence

Report: How local governments can prioritize responsible AI adoption

Local officials can play a role in how AI tools are adopted and deployed among government agencies, even amid the federal government’s efforts to ease regulations on the tech, a new report says.

Workforce

How higher ed institutions help advance skills-based hiring

As state and local agencies continue to grapple with workforce shortages, an initiative from Amazon Web Services looks to turn university students into an AI-ready workforce.

Public Safety

Alaska city turns to cloud to enhance emergency dispatch services

After losing power from a windstorm and a hurricane in recent years, the Fairbanks Emergency Communications Center is tapping into cloud technology to ensure dispatch services won’t be disrupted during future events.

Digital Government

Survey: Time, cost and complexity prevent some from filing taxes altogether

The findings come as U.S. lawmakers are poised to end the Direct File program, which offers Americans a free, online tax filing service directly with the government.

Digital Government

Parking tech can help cities generate revenue amid economic uncertainty

Efficient parking management can also help attract more people to downtown areas that are still recovering from the COVID-19 pandemic’s impacts, experts say.

Artificial Intelligence

Pennsylvania turns to AI to help reduce time-to-hire

The state aims to bring the time it takes to hire a new employee down to within 50 days.

Digital Government

Report: Text reminders for court hearings can help boost justice system efficiency

Sending simple, timely reminders to court users can help mitigate the costs of missed court hearings that create burdens across judiciary systems, one expert says.

Emerging Tech

Tech can help address aging population’s health needs, expert says

A program in New York aims to support healthy aging among older individuals by encouraging social interactions and health maintenance using TVs.

Digital Government

Tech helps New Jersey house unsheltered veterans

More than 30,000 U.S. veterans were unsheltered last year. New Jersey is turning to a cloud-enabled platform to streamline and expedite efforts to get veterans in the state housed.