Author Archive
Kaitlyn Levinson
Digital Government
New initiative looks to bring local government ‘to the 21st century’
The Harvard Kennedy School’s Digital Civic Infrastructure Initiative will look to support research, case studies and civic tech tools for local governments who want to enhance how they interact with and serve constituents.
Customer Experience
How better forms could help New Jersey improve maternal health care
The New Jersey Innovation Authority has prioritized making online registration forms for doula practitioners easier to navigate and ultimately connect with expecting patients.
Artificial Intelligence
Urban Institute releases guidance for state and local agentic AI adoption
The playbook is intended to help state and local leaders better prepare for and maintain the responsible implementation of agentic artificial intelligence.
Artificial Intelligence
‘Don’t be afraid to try’ AI in public health, state official says
Iowa and Oklahoma are seeing program efficiency and staff productivity gains as state agencies increasingly weave artificial intelligence into their operations.
Digital Government
Maryland launches free online system for filing individual state income taxes
The portal comes almost a year after the federal government ended Direct File, a program that offered 25 states free online tax-filing services.
Digital Government
Frontline caseworkers need the right tools to implement federal rule changes, civic tech leader says
Enabling caseworkers who help residents navigate public benefit programs with the right resources and tools is especially important as governments grapple with ongoing rule changes from the federal government, one expert says.
Workforce
Inside South Bend, Indiana’s journey creating a digital service team
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Workforce
New toolkit aims to chip away at government hiring snags
Work for America has released new guidance on how state and local governments can better address and resolve common hiring painpoints.
Artificial Intelligence
Early findings from Maricopa County’s new AI assistant reveal resident priorities
Pet-related services are a leading search topic among users so far, and officials view these findings as an opportunity to foster resident engagement.
Digital Government
Missouri launches statewide app to help officials, residents prepare for flooding
The Missouri Hydrology Information Center has designed a mobile app and website aimed at making complex flood and drought data easier for the public and government users to navigate.
Digital Government
New guide aims to help build digital service teams
Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.
Featured eBooks
Digital Government
Oklahoma launches statewide effort to use libraries to close the digital divide
While many local and county governments have launched similar projects to improve digital equity, officials say Oklahoma is the first in the nation to do so statewide.
Management
Data sharing initiatives should be built on accountability and security, expert says
Data sharing initiatives should be built on accountability and security, expert says.
Management
New Jersey reaches its goal to eliminate veteran homelessness
Tech and data tools that enable communication and care coordination across state agencies and other service providers were a critical tool in fulfilling their mission, state officials say.
Digital Government
Maryland to expand chip EBT card program statewide
It joins a growing number of states turning to chip technology as a tool against benefit fraud.
Management
How states are preparing for Medicaid eligibility changes
Medicaid work and community engagement requirements go into effect Jan. 1, 2027.
Management
Oklahoma puts data at the forefront of its rural health improvement strategy
Data usability is a core component to Oklahoma’s priorities under the Rural Health Transformation Program, particularly as tight progress report deadlines to CMS determine future funding levels.
Digital Government
State lawmakers call for stronger digital identity, data privacy frameworks
Utah and Colorado are exploring two initiatives that could serve as north stars for other lawmakers looking to expand their digital or mobile identification programs.
Finance
AI could offer a helping hand for treasury management, study finds
More effective treasury management, including via the use of tech, can help local governments build financial resilience amid budget and staffing shortages, one expert says.
Infrastructure
Drones could be Baltimore’s newest tool for housing development
The city is on a mission to create more livable housing options and green spaces in the city.
