Author Archive
Kaitlyn Levinson
Digital Government
How state and local governments are celebrating Digital Inclusion Week
Artificial intelligence is emerging as a critical pillar in governments’ efforts to improve digital equity, access and literacy among residents.
Digital Government
Modern service delivery relies on trustworthy, responsible government, leaders say
Government tech leaders from Indiana and Washington, D.C., share insights on how they are improving government service delivery from responsible governance and resident feedback.
Infrastructure
How state CIOs are impacting the data center conversation
Speakers at last week’s NASCIO conference highlighted how state chief information officers are helping shape and inform how communities navigate the development of data centers.
Digital Government
Centralization is an emerging digital identity trend for states, leaders say
While an enterprise approach to digital identity is gaining traction across the U.S., some experts also tout a hybrid or phased model.
Finance
IT investment needs sustainable relationship building and funding models, experts say
To gain credibility for funding IT projects, state chief information officers should focus on building trust with agencies and finding innovative funding streams, speakers said at this week’s NASCIO conference.
Management
The meaning of modernization continues to expand for CIOs
Beyond technology, state chief information officers are increasingly managing the modernization of their workforce, business models and service delivery.
Digital Government
State efforts to fill the ‘void’ left by the federal Direct File are underway
Nearly a year after the free, government-backed tax filing service from the IRS ended, states are trying to replicate it or find other ways to make tax filing easier for residents.
Artificial Intelligence
Delaware’s proposed ‘AI company’ bill needs clearer accountability frameworks, experts say
The proposed legislation would take humans out of the loop and allow autonomous agents to conduct business operations as part of the state’s sandbox initiative.
Digital Government
Maryland gets nonprofit support to implement new work requirements
Code for America and other civic tech nonprofits are helping Maryland tackle tech, customer experience and workplace efficiency challenges to comply with new federal Medicaid rules.
Digital Government
New initiative looks to bring local government ‘to the 21st century’
The Harvard Kennedy School’s Digital Civic Infrastructure Initiative will look to support research, case studies and civic tech tools for local governments who want to enhance how they interact with and serve constituents.
Customer Experience
How better forms could help New Jersey improve maternal health care
The New Jersey Innovation Authority has prioritized making online registration forms for doula practitioners easier to navigate and ultimately connect with expecting patients.
Featured eBooks
Artificial Intelligence
Urban Institute releases guidance for state and local agentic AI adoption
The playbook is intended to help state and local leaders better prepare for and maintain the responsible implementation of agentic artificial intelligence.
Artificial Intelligence
‘Don’t be afraid to try’ AI in public health, state official says
Iowa and Oklahoma are seeing program efficiency and staff productivity gains as state agencies increasingly weave artificial intelligence into their operations.
Digital Government
Maryland launches free online system for filing individual state income taxes
The portal comes almost a year after the federal government ended Direct File, a program that offered 25 states free online tax-filing services.
Digital Government
Frontline caseworkers need the right tools to implement federal rule changes, civic tech leader says
Enabling caseworkers who help residents navigate public benefit programs with the right resources and tools is especially important as governments grapple with ongoing rule changes from the federal government, one expert says.
Workforce
Inside South Bend, Indiana’s journey creating a digital service team
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Workforce
New toolkit aims to chip away at government hiring snags
Work for America has released new guidance on how state and local governments can better address and resolve common hiring painpoints.
Artificial Intelligence
Early findings from Maricopa County’s new AI assistant reveal resident priorities
Pet-related services are a leading search topic among users so far, and officials view these findings as an opportunity to foster resident engagement.
Digital Government
Missouri launches statewide app to help officials, residents prepare for flooding
The Missouri Hydrology Information Center has designed a mobile app and website aimed at making complex flood and drought data easier for the public and government users to navigate.
Digital Government
New guide aims to help build digital service teams
Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.
