Author Archive
Kaitlyn Levinson
Digital Government
Inside North Carolina’s efforts to reduce SNAP payment error rates
State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.
Public Safety
Report: How public safety agencies can tap drones to protect major events
The report highlights how public safety leaders can leverage tech and operational changes to strengthen their defense against drone-enabled threats during large-scale gatherings.
Public Safety
Oklahoma city launches portal to help staff field and prioritize 911 calls
The web-based portal will eventually integrate with the city’s CAD system, helping to streamline response times and operations across the police, fire and emergency medical departments, one official says.
Artificial Intelligence
How libraries can help the public engage with AI and their local government
With a better understanding of the technology, residents could be more trusting of and engaged with government’s use of AI.
Workforce
New report aims to help states define the chief data officer role
The findings are intended to provide state leaders with the successes and limitations learned from other states’ efforts to establish the position.
Management
States use data to ‘push back’ on federal immigration enforcement
Officials are launching public data reporting tools to gather community members’ reports on harmful and potentially unlawful actions from federal agents, which experts say could inform legal actions in the future.
Artificial Intelligence
Nonprofit launches forum to help city leaders leverage AI effectively
The AI and Emerging Technology Forum will serve as a platform for local leaders to learn about and pilot new AI tools and use cases.
Management
Report: Digital classroom tools could improve teacher retention, student outcomes
Burnout and career departures among the nation’s teacher workforce can have significant effects on the outcomes of their students.
Digital Government
Report: How governments can partner with startups to deliver better services
Procedural roadblocks could prevent agencies from leveraging partnerships with startups that could otherwise help innovate critical government services, a new report says.
Artificial Intelligence
Nonprofit puts up $10M to help agencies test AI tools for benefits modernization
The Center for Civic Futures will offer funds to agencies looking to design and test their tech solutions to operational problems with their benefit systems.
Digital Government
REPORT: Text campaigns can help states increase public benefit participation
The results of a Maryland pilot program suggest that state agencies can increase benefit program participation through cross-enrollment by sending text alerts to residents.
Featured eBooks
Digital Government
REPORT: Agencies are getting better at communicating with the public, but progress remains
Agencies are increasingly leveraging audience engagement data to better communicate with residents, but how they use it is crucial to yielding the results they want, one expert says.
Artificial Intelligence
Public-facing AI tools could yield more efficiency gains for states, report says
States should not underestimate the time and cost savings that external artificial intelligence-based tools can generate for government agencies, one expert said.
Artificial Intelligence
Human review, responsibility should be the ‘core feature’ of AI solutions, official says
Keeping human judgement at the center of AI tools, like automated parking enforcement, can help improve the accuracy of citations and dispel community backlash, experts say.
Artificial Intelligence
AI framework aims to help criminal justice agencies adopt the tech responsibly
Concerns about using AI in criminal justice operations are valid, according to a Council on Criminal Justice report, and agency leaders may just need a helping hand to unlock the technology’s potential.
Digital Government
Nonprofit playbook looks to help SNAP leaders manage payment error rates
States could end up paying millions more to support the Supplemental Nutrition Assistance Program due to incorrect payments next year.
Digital Government
Data privacy emerges as a ‘core American value,’ expert says
As the federal government continues its fight to access state’s sensitive data on residents, a new report underscores Americans’ support for stronger data privacy guardrails and protections.
Digital Government
Alaska sees efficiency gains after adopting a new child support system
By leveraging an off-the-shelf solution, Alaska was able to overhaul a decades-old case management platform within two years.
Public Safety
New program offers cities support for drone first responder programs
The National League of Cities has launched an initiative to support cities’ education and exploration of drone technologies that can enhance public safety agencies’ response to 911 calls.
Artificial Intelligence
Open-source AI assistant shows promise for California caseworkers’ service delivery
By automating part of the benefit application process, a generative AI agent has enabled caseworkers to connect more efficiently and meaningfully with their clients.
