Author Archive
Kaitlyn Levinson
Artificial Intelligence
How an AI agent can help caseworkers maintain the ‘human relationship’ with clients
In California, Riverside County is experimenting with an AI agent that aims to help caseworkers focus more on supporting public benefit recipients and less on administrative tasks.
Artificial Intelligence
New Jersey’s New Year’s resolution to tap AI for better service delivery
At a time when states are pressed to innovate their public benefit systems, the Garden State is prioritizing expanding its AI tools under a new grant program.
Management
Washington enlists data as a public health defense against ongoing measles outbreak
The U.S. has seen nearly 2,000 measles cases this year. The Evergreen State is leveraging data as a tool to inform disease prevention efforts like residents’ vaccination uptake.
Workforce
States, localities use workforce development to combat the digital divide
Leaders must prepare their residents for an increasingly digital society, experts say. Some jurisdictions are targeting workforce programs to do so.
Public Safety
Texas city launches a new dashboard to fill gaps in gun violence data
Accidental shootings are often overlooked by officials when considering efforts to reduce gun violence incidents, one Houston city official said.
Management
Nevada’s HR modernization push sets the scene for future innovation
The state is looking to revamp how it approaches human resource and staff operations after upgrading a decades-old legacy system.
Workforce
New Jersey leverages platform to help adults go back to school
The state partnered with ReUp Education to offer adult learners to a platform to access resources and services that help them complete their degrees.
Artificial Intelligence
Maryland partners with tech companies to build an AI-ready workforce
The cross-sector collaboration will help state workers design and develop AI solutions that fit into Maryland’s broader goals of expanding AI adoption across agencies, one official said.
Public Safety
New York City launches new emergency communications vehicle to improve public safety responses
The vehicle serves as a mobile tech center to improve cross-agency coordination during critical events.
Digital Government
A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
The state’s Health Care Authority is looking to enhance its public assistance service delivery by streamlining residents’ access to program applications and call centers.
Digital Government
How parents and teens feel about state efforts to regulate social media
Policies that consider parents’ and children’s views toward social media restrictions could have a better chance at being adopted by the public, one expert says.
Featured eBooks
Artificial Intelligence
Report: How the public sector can help drive AI innovation
A new report offers strategies for government leaders to encourage AI innovation that prepares their communities for an AI-ready future.
Workforce
West Virginia turns to tech to implement a new child care payment model
The state is grappling with unemployment as a result of a child care shortage. A data platform is helping fill those gaps and keep more West Virginians in the workforce.
Artificial Intelligence
New Jersey uses AI as a tool to boost resident and staff experiences
A new report from the state highlights how AI is helping the state improve service delivery for residents for critical resources like food assistance and unemployment insurance.
Management
Inside states’ application for the federal rural health transformation program
State health leaders are hoping to improve data ecosystems and digital services through the Rural Health Transformation Program.
Infrastructure
How government leaders can balance the pros and cons of data center development
Policy and partnerships with tech companies can give state and local leaders a lever to ensure data centers are developed responsibly and sustainable, experts said during a recent webinar.
Artificial Intelligence
Colorado town strives to become an ‘agentic smart city’
Vail has implemented a smart city platform that municipal leaders hope will improve government operations and boost customer experience.
Artificial Intelligence
New tool aims to help schools vet AI tech in education
Tech companies aren’t always transparent about their AI products. A new report offers a way for education leaders to examine them more closely.
Digital Government
Nonprofit launches tool to help agencies field Medicaid, SNAP rule changes
The Benefit Navigator tool has been years in the making, and its most recent iteration could be critical for public agencies trying to keep residents connected to public benefits.
Emerging Tech
Raleigh turns to a digital twin to improve city safety and planning
The North Carolina city is leveraging digital twin technology to help inform traffic management and city planning decisions.
