Author Archive
Kaitlyn Levinson
Artificial Intelligence
AI can help increase language inclusivity for governments, but risks remain
While the tech can help expand service access to non-English speakers, one expert says humans should have the final say when it comes to translating government communications, especially in high-stakes situations.
Workforce
Rural cities get a helping hand for tech workforce and economic development
A public-private partnership to help rural Americans obtain tech skills and jobs is looking to support workforce growth and economic development in small towns.
Public Safety
New data dashboard aims to help police, policymakers tackle crime
The Metropolitan Washington Council of Governments has released a data tool to improve crime reduction efforts and increase data transparency in communities.
Digital Government
Inside Illinois’ journey to build a centralized platform for child welfare services
A digital transformation among six child welfare agencies in Illinois is helping to break down silos and connect families with the mental and behavioral health services they need.
Management
As food insecurity creeps up, data helps food banks cater to those in need
Americans are concerned about food access and costs. Data maps are one tool communities can leverage to meet their needs.
Workforce
How one Virginia county takes an ‘intentional’ and ‘intergenerational’ approach to AI
In Fairfax County, one local leader is building staff’s artificial intelligence skills now to ensure the workforce can keep up with tech advances in the future.
Digital Government
Governments should prioritize agility in IT projects, expert says
Monolithic IT modernizations, according to U.S. Digital Response’s Waldo Jaquith, can increase a government’s risk of an IT project failure that requires even more time and resources to amend.
Customer Experience
Report: Resident satisfaction with digital government has made strides, but progress remains
A new report suggests that governments can do a better job at leveraging customer experience feedback and data to better meet residents’ needs.
Management
How a cloud transformation aims to improve one school district’s operations
The Chicago Public Schools District is undergoing a cloud transformation to improve business processes, and, ultimately, better serve students.
Artificial Intelligence
Report: How local governments can prioritize responsible AI adoption
Local officials can play a role in how AI tools are adopted and deployed among government agencies, even amid the federal government’s efforts to ease regulations on the tech, a new report says.
Workforce
How higher ed institutions help advance skills-based hiring
As state and local agencies continue to grapple with workforce shortages, an initiative from Amazon Web Services looks to turn university students into an AI-ready workforce.
Featured eBooks
Public Safety
Alaska city turns to cloud to enhance emergency dispatch services
After losing power from a windstorm and a hurricane in recent years, the Fairbanks Emergency Communications Center is tapping into cloud technology to ensure dispatch services won’t be disrupted during future events.
Digital Government
Survey: Time, cost and complexity prevent some from filing taxes altogether
The findings come as U.S. lawmakers are poised to end the Direct File program, which offers Americans a free, online tax filing service directly with the government.
Digital Government
Parking tech can help cities generate revenue amid economic uncertainty
Efficient parking management can also help attract more people to downtown areas that are still recovering from the COVID-19 pandemic’s impacts, experts say.
Artificial Intelligence
Pennsylvania turns to AI to help reduce time-to-hire
The state aims to bring the time it takes to hire a new employee down to within 50 days.
Digital Government
Report: Text reminders for court hearings can help boost justice system efficiency
Sending simple, timely reminders to court users can help mitigate the costs of missed court hearings that create burdens across judiciary systems, one expert says.
Emerging Tech
Tech can help address aging population’s health needs, expert says
A program in New York aims to support healthy aging among older individuals by encouraging social interactions and health maintenance using TVs.
Digital Government
Tech helps New Jersey house unsheltered veterans
More than 30,000 U.S. veterans were unsheltered last year. New Jersey is turning to a cloud-enabled platform to streamline and expedite efforts to get veterans in the state housed.
Artificial Intelligence
How states can prepare to leverage AI for benefits eligibility
As benefits application backlogs continue to mount, artificial intelligence could help ease the squeeze on already strained caseworkers, experts say.
Emerging Tech
Watchdog details how to build community trust in smart cities
A new report from the Government Accountability Office offers policy suggestions for officials to ensure smart city tech can be deployed in communities safely and effectively.
