New York IT Homes in on Agencies’ Business Challenges

Tappan Zee Bridge in New York.

Tappan Zee Bridge in New York.


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Technology solutions come second, said the state’s executive deputy CIO.

New York government unified separate IT organizations across 45 state agencies under the Office of IT Services in 2012, and since then has undertaken a number of other consolidation efforts.  

The state’s 53 data centers were replaced with one Tier 3 data center and 27 email systems were merged into one.

Where once six employees focused on cybersecurity with $1.5 million at their disposal, now 60 employees spend $60 million on defense against cyber attacks.

Most recently, ITS has held innovation summits with all its agency clients focused on their business problems.

“We ask them, ‘What are your grand challenges?’” Karen Geduldig, executive deputy chief information officer of New York, told Route Fifty. “We’re not here to talk about cloud. We’re not here to talk about microservices.”

Technology solutions come second, Geduldig added.

While the Department of Environmental Conservation might be trying to improve water safety, the Office of Alcoholism and Substance Abuse Services might be focused on combating the opioid crisis.

ITS has identified four microtrends, such as  ubiquitous computing. This is illustrated by the Tappan Zee Bridge being outfitted with sensors checking its health in real time during reconstruction.

The second microtrend is increased demand for applications and tech solutions, spurring rapid development at ITS.

“Data is the new oil,” Geduldig said of the third microtrend. “It’s something that all of our clients want to really mine and excavate in order to get intelligence and wisdom in making investment and policy decisions.”

Lastly “all IT is cyber,” she added.

Watch Route Fifty’s full interview with Geduldig at the National Association of State CIOs 2018 annual conference in San Diego below.

Dave Nyczepir is a News Editor at Government Executive’s Route Fifty and is based in Washington, D.C.

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